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TIPS AND TROUBLESHOOTING
If the Fireplace Will Not Ignite or Stay Lit
Make sure the gas tank is fully open by twisting the knob counterclockwise and that the
connection between the hose and the tank is correct. Verify that the key valve is not
stripped out and that the valve is opening and closing. Make sure the hose does not have
any kinks or sharp bends.
Other Common Problems
Clogged or Obstructed Burner
It is common for bugs, especially spiders, to make webs or nests inside of burner tubes. If it
seems like you are getting low or no gas flow, visually check all openings in the burner for
signs of clogs. If you see anything clogging the burner using a pipe cleaner or compressed
air to remove the debris.
Out of Gas
Be sure your LP gas tank is not empty. Low tanks can result in lower flames.
Cold Temperatures
Cold temperatures outside may result in lower LP gas tank pressures causing the flames to
be lower. Do not use your fireplace in extreme temperature conditions. Allow the temperature
of your LP gas tank to rise and as the pressure in the LP gas tank increases the flame size will
increase. NEVER heat your LP gas tank; allow it to warm up naturally.
High Winds
Your fireplace is designed to operate in winds up to 10 mph (16.09 kph). High winds may
cause the flame to blow out. Do not operate your fireplace in high wind conditions.
If you continue to have problems with your fireplace please
contact Real Flame Customer Service at 1-800-654-1704.
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