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SERVICING
Company OURSSON AG expresses great appre-
ciation to you for choosing our products. We have
done everything possible so that this meets your
needs, and the quality corresponds to the best
world standards. If your OURSSON branded pro-
duct will need maintenance, please contact one of
the authorized service center (hereinafter - ASC). A
complete list of ASC and their exact addresses can
be found on the website www.oursson.com.
Warranty obligations OURSSON AG:
1. Warranty obligations OURSSON AG, provided
ASC OURSSON AG, apply only to models desig-
ned OURSSON AG for the production or supply
and sale within the country where the warranty
service is provided, purchased in this country,
certified for compliance with the standards of this
country, and also marked the with official marks
of conformity.
2. Warranty obligations OURSSON AG operate wi-
thin the law on protection of consumer rights and
are regulated by the laws of the country in which
they are provided, and only when the product is
used exclusively for personal, family or house-
hold purposes. Warranty obligations OURSSON
AG shall not apply to uses of goods for business
purposes or in connection with the acquisition of
goods to meet the needs of enterprises, institu-
tions and organizations.
3. OURSSON AG sets for its products the following
terms of use and warranty periods:
Product name
Microwave ovens
breadmakers, induction hobs
Multicookers, kitchen
processors, fermenter/yogurt
maker electric kettles,
electric grills, hand blenders,
hand mixers, meat grinders,
blenders, toasters, airpots,
toasters, juicers, steamers,
coffee makers, choppers,
freezers, refrigerators,
automatic coffee machines
Kitchen scales
4. Warranty obligations OURSSON AG shall not ap-
ply to the following products, if their replacement
is assumed and is not connected with disassem-
bling products:
• Batteries.
• Cases, straps, cords for carrying, mounting ac-
cessories, tools, documentation that came with
the product.
5. Warranty does not cover defects caused due to
violations of the rules of consumer use, storage or
transportation of the goods, actions of third parties
or force majeure, including but not limited to the
12
Warranty
Terms of
Period,
use, months
months
60
12
36
12
24
12
following cases:
• If the defect was a result of careless handling,
used for other purposes, violations of conditions
and rules of operation set forth in the instruction
manual, including as a result of exposure to
high or low temperatures, high humidity or dust,
traces of opening the device independently
and/ or self-repair, mismatch state standards for
power grids, getting liquids, insects or other for-
eign objects, substances inside the device, as
well as long-term use of the product in extreme
operational modes.
• If the defect of the product was a result of unau-
thorized attempts to test the product or make
any changes in its construction or software
programs, including repair or maintenance in
unauthorized service centers.
• If the defect of the product was a result of use
of non-standard and/or low quality equipment,
accessories, spare parts, batteries.
• If the defect of the product is associated with
its use in conjunction with additional equipment
(accessories), other than additional equipment
recommended by OURSSON AG for use with
this product. OURSSON AG is not responsible
for the quality of the additional equipment (ac-
cessories) manufactured by third parties, for the
quality of its products together with such equip-
ment, as well as the quality of the work of the
additional equipment of OURSSON AG togeth-
er with the products of other manufacturers.
6. Product defects detected during the lifetime of the
product are eliminated by the authorized service
centers (ASC). During the warranty period,
elimination of defects is free of charge with the
presentation of the original certificate of guarantee
and documents that confirm the fact and date of
the contract of retail purchase. In the absence of
such documents, warranty period is calculated
from the date of manufacture of goods. It should
be taken into account:
• Setup and Installation (assembly, the con-
nection, etc.) of the product described in the
documentation attached to it, does not enter the
scope of warranty OURSSON AG and can be
performed by the user as well as the specialists
of most authorized service centers on a paid
basis.
• Work upon maintenance of products (cleaning
and lubricating the moving parts, replacement
of consumables and supplies, etc.) are made
on a paid basis.
7. OURSSON AG is not responsible for any damage
directly or indirectlycaused by their products to
people, pets, property, if it occurred as a result
ofnon-observance of the rules and conditions
of use, storage, transportation or installation of
the product, intentional or negligent actions of
consumer or third parties.
8. Under no circumstances, OURSSON AG is not
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