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TROUBLESHOOTING
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps .
If you are unable to resolve the issue after checking the following items, please call the Service
Center at 888-542-3355, Mon–Fri, 9am–5pm PST, or email us at support@brondell .com .
Check before continuing:
•
Make sure main water supply valve is open .
•
Confirm there are no leaks from hoses or water supply .
After checking items above, refer to the following troubleshooting chart for additional solutions .
Problem
Low water flow or
1 . Water supply valve not
spray pressure
opened fully
2 . Nozzles dirty
3 . External bidet filter
Nozzles do not
1 . Nozzles are dirty
function properly
2 . Water pressure is too low
3 . External bidet filter
Water leaks from
1 . Water leaking from the
areas other than
T-valve
the nozzles
2 . Water leaking from the bidet
hose connection
Possible Cause(s)
Solution(s)
1 . Check that the water supply valve
at
wall is fully open .
2 . Clean nozzles
(see maintenance section) .
3 . If you have an external bidet filter
like SWF44, check and replace
if necessary .
1 . Clean nozzles
(see maintenance section) .
2 . Check water supply valve at wall
to
fully open .
3 . If you have an external bidet filter
like SWF44, check and replace
if necessary .
1 . Make sure that the rubber gasket is
inserted correctly into the T-valve .
2 . Make sure that the bidet hose
is correctly connected and tight .
Check any rubber washers and do
not overtighten .
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