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Symptoms
Power LED does not
• Have you pressed the power button on the monitor and confirmed that it is turned on?
turn ON
• Confirm that the power cord is correctly connected to both the monitor and the power outlet.
Power LED is on,
• Has the blank screen saver been activated? Move the mouse or keyboard to check.
but there is no image
• Check that the brightness and contrast are not set to minimum.
• Confirm that the signal cable is correctly connected to both the monitor and the computer.
• Check that the pins on the signal cable are not bent and that the cable is not damaged.
• Is the computer powered on? If you have another monitor, try connecting it to the computer to
confirm that it is working correctly.
• Does the computer's signal timing match the specifications of the monitor?
The image is distorted
• Confirm that the signal cable is correctly connected to both the monitor and the computer.
or there are wave pat-
• Move any electrical equipment that may be causing electrical interference away from the
terns in the video
monitor.
• Is the voltage normal? Do not use a octopus wiring setup.
• Does the computer's signal timing match the specifications of the monitor?
The position of the
• Is the computer's resolution correct?
image is shifted to
• Does the computer's signal timing match the specifications of the monitor?
one side
The size of the image is
incorrect
The screen is too
• Adjust the brightness and contrast settings from the screen (OSD) menu.
bright / too dark
The image is blurry or
• Set the display resolution on the PC to the same native resolution as the recommended screen
unclear
mode of the monitor.
• Does the computer's signal timing match the specifications of the monitor?
• Check that the pins on the signal cable are not bent and that the cable is not damaged.
The video color is off
• Check that the pins on the signal cable are not bent and that the cable is not damaged.
• Adjust the red/blue/green color settings from the screen (OSD) menu.
• Reset the settings from the screen (OSD) menu.
• Does the computer's signal timing match the specifications of the monitor?
Cannot display UHD
• This product supports a maximum resolution of 3840x2160 (UHD), including HDMI, DP, and
Type-C. However, some graphics cards may not support 3840x2160. Please check with your
nearest dealer or manufacturer regarding the hardware limitations of your computer.
Abnormal noise
• Is the cable correctly connected?
FAQ
Checkpoint
11
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