NEPTUN classic NCHW-E 110 Inox Mode D'emploi D'origine page 19

Warranty certifi cate
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the
unlikely event that your device develops a fault, please contact our service department at the address
shown on this guarantee card or the sales outlet from where you bought the device. Please note the fol-
lowing terms under which guarantee claims can be made:
1. These guarantee conditions regulate additional guarantee services. Your statutory guarantee claims
are not aff ected by this guarantee. Our guarantee is free of charge to you.
2. Our guarantee only covers defects suff ered by the device which have been verifi ably caused by a
material or manufacturing fault and is limited to the rectifi cation of such defects or the replacement
of the device at our discretion.
Please note that our devices are not designed for use in commercial, trade or professional applica-
tions. A guarantee contract will not be created if the device has been used by commercial, trade or
industrial business or has been exposed to similar stresses during the guarantee period.
3. The following are not covered by our guarantee:
- Damage to the device caused by a failure to follow the assembly instructions or due to incorrect
installation, a failure to follow the operating instructions (for example connecting it to an incorrect
mains voltage or current type) or a failure to follow the maintenance and safety instructions or by ex-
posing the device to abnormal environmental conditions or by lack of care and maintenance.
- Damage to the device caused by abuse or incorrect use (for example overloading the device or the
use or unapproved tools or accessories), ingress of foreign bodies into the device (such as sand,
stones or dust, transport damage), the use of force or damage caused by external forces (for ex-
ample by dropping it).
- Damage to the device or parts of the device caused by normal or natural wear or tear or by normal
use of the device.
4. The guarantee is valid for a period of 60 months starting from the purchase date of the device. Gu-
arantee claims should be submitted before the end of the guarantee period within two weeks of the
defect being noticed. No guarantee claims will be accepted after the end of the guarantee period.
The original guarantee period remains applicable to the device even if repairs are carried out or
parts are replaced. In such cases, the work performed or parts fi tted will not result in an extension
of the guarantee period, and no new guarantee will become active for the work performed or parts
fi tted. This also applies if an on-site service is used.
5. Please report the defective device on the following internet address to register your guarantee claim:
www.isc-gmbh.info. If the defect is covered by our guarantee, then the item in question will either be
repaired immediately and returned to you or we will send you a new replacement device.
Also refer to the restrictions of this warranty concerning wear parts, consumables and missing parts as
set out in the service information in these operating instructions.
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