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FREQUENTLY ASKED QUESTIONS
BASICS
1. WHAT SHOULD I DO AFTER I RECEIVE MY LUNA
Congratulations on discovering smarter skincare! First things first - download the FOREO For You app for free to
unlock and register your device.
2. WHAT COMES WITH MY LUNA
1 LUNA
4 plus Device, 1 USB Charging Cable, 1 SERUM SERUM SERUM 2ml sample, 1 User Manual, 1 Quick
™
Start Guide, & 1 Travel Pouch.
3. HOW DO I TURN MY LUNA
Press the power button on your LUNA
After completing a pre-set routine, the device will turn off automatically.
4. MY DEVICE IS NOT ACTIVATED WHEN PRESSING THE POWER BUTTON?
The battery is dead. Recharge using a USB charging cable until fully charged and then restart your device by
holding down the power button.
5. HOW DO I CHARGE MY LUNA
LUNA
4 plus is USB-rechargeable, with a 2-hour charge delivering up to 100 uses (based on a 1-minute treatment
™
time per use). The USB charging cable is provided with the device.
6. WHY DOESN'T MY CHARGER GO ALL THE WAY IN?
The charging cable for your LUNA
normal for it to stick out a bit from the device.
7. MY CHARGE DIDN'T LAST 100 USES.
100 uses refer to 100 minutes, so the duration of the charge depends on how often and for how long the device
is used.
8. IS THE CHARGING POINT ON LUNA
Yes, the charging point is waterproof which means you can use LUNA
The microcurrent mode can't be used in the shower. Do not use the device in microcurrent mode if it has been
submerged in water. LUNA
Make sure the device is completely dry before charging and do not use it while charging. Once you are done
using your device, store it in a dry area. Do not leave the device submerged in water.
THE APP
1. WHY DO I HAVE TO DOWNLOAD THE APP BEFORE USING LUNA
All app-enabled FOREO products need to be activated and unlocked via the FOREO For You App the first time
they turn them on. This helps us protect against fake/copied FOREO products, and it makes it easier to register
the warranty and protect your investment.
2. HOW DO I PAIR MY LUNA
Download the FOREO For You app to your smartphone or tablet and turn on Bluetooth. Press the universal
button on your device once to turn it on. A blinking white light indicates your device is in pairing mode. Follow the
instructions in the app to register and pair your LUNA
3. DOES LUNA
4 plus WORK WITHOUT THE APP?
™
Yes! The App helps you manage your device settings and access video-guided massages, but you can use LUNA
4 plus manually. Buttons on the back of the device allow you to change between cleansing and massage modes
without using the App.
4 plus DEVICE?
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4 plus DEVICE?
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4 plus DEVICE ON AND OFF?
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4 plus device to turn it on, and press it again to turn off the device.
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4 plus?
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4 plus is not supposed to go all the way into the device. It is completely
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4 plus WATERPROOF?
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4 plus should be completely dry before activating the microcurrent function.
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4 plus DEVICE WITH THE FOREO APP?
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4 plus in the shower in the cleansing mode.
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4 plus?
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4 plus device.
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