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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
POSSIBLE CAUSE
The appliance
- The temperature control knob is
does not cool
at all
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
The door does
- You tried to open the door immediately
not open
easily.
Water runs
- During the automatic defrosting process,
over the
back of the
appliance
Water enters
- Products prevent water from entering the
the appliance
- The water collection channel is blocked.
There is
- The door has been opened too often.
too much
- The door is not completely closed
condensation
on the back
- The stored food was not packed.
wall of the
appliance.
There is water
- The defrost water collection channel
on the floor.
The appliance
- The temperature is set too cold or the
freezes or
cools too
much.
positioned wrong.
where the ambient temperature is less
than 16°C, such as a balcony, garage
or storage room.
after closing.
icing thaws against the back wall.
water collection container.
is not connected to the evaporator
container above the compressor.
appliance is in the coldest position.
SOLUTIONS
- Switch the thermostat to another
position.
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be no
voltage on the socket. Have the socket
repaired by an electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than 16°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may not
operate correctly.
- Wait a few seconds between closing
and re-opening the door.
- Wipe up the water with a soft cloth.
- Ensure products do not touch the back
wall.
- Clean the water collection channel.
- Only open the door if necessary.
- Make sure the door is completely
closed.
- Pack food in suitable material before
putting it in the appliance.
- Secure the defrost water collection
channel to the evaporator container.
- Temporarily set the temperature
control knob to a warmer position.
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