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Pre-Tech Support Checklist
NOTE
• This product has a built-in battery pack. After purchasing your PC, be sure to
charge the battery pack completely before using it for the first time.
- The battery is a wearable good and thus the battery may not last as long as
before after the battery has been used for a long time.
- The internal battery cannot arbitrarily be removed or replaced. Removing it may
void the warranty.
- If you need to remove or replace the battery, visit a designated service center.
- We charge a fee for removing or replacing the battery.
Pre-Tech Support Checklist
Troubleshooting
If the following symptoms appear while using the product, check again.
It may not be a malfunction.
Symptom
Some of the
• Depending on the product, some of the Windows
Windows functions
functions may not be supported, and you may need
do not work
to purchase a separate hardware, driver, or software
normally or are not
to use the functions. Also, you may need to update
supported.
the BIOS additionally. The Auto Update function of
Windows is always activated. Updating Windows
may incur Internet usage fees as well as additional
system requirements for the storage device or the
hardware. For more information, refer to the website
https://www.microsoft.com.
Cause and Solution
Symptom
Part of LG Software
• The UWP app provided by LG Electronics can be
is not installed.
installed only through the Microsoft Store. Access
Microsoft Store and search for the app to install it.
For more information on the app, refer to
LG Easy Guide of the LG PC Manuals.
The screen color
• Check if Reader Mode is on. When the Reader mode
does not display
is on, turn the setting off.
properly.
- Press the Start button [
> [LG Smart Assistant] > [Display Setting] >
[Reader Mode] settings off.
• Using the Reader mode and the Night mode at
the same time can cause color distortion. Turn the
Reader mode settings off or change the Night mode
to [Off].
- Turning off Night light: Press the Start button
[
] and select Settings [
[Display] > [Night light] > [Off].
• If the screen still does not properly display, contact
the LG Electronics service center.
- Reader mode controls the brightness and color
of the LCD screen to look like printed paper and
protect the user from eyestrain.
Cause and Solution
] to turn the [All apps]
] > [System] >
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