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12. WARRANTY & EXCLUSIONS
STANDARD CONDITIONS
Madimack Pty Ltd distributes pool products and provides the following warranties:
STATUTORY RIGHTS
relation to the goods and services to which the warranty relates.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement
or refund for a major failure and compensation for any other loss or damage. You are also entitled to have the goods repaired if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
LIMITED WARRANTY
Madimack warrants that its products are free from defects in materials and manufacture for a period of 4 years from the date of
Please visit www.madimack.com.au for all warranty terms and conditions
Madimack will, at its discretion, repair or replace any product proven to be defective during the warranty period for either materials
or manufacture. Alternatively, Madimack will pay the cost of repair or replacement within 90 days of receiving the defective product,
subject to unforeseen delays. This warranty is applicable for domestic installations only, is personal to the original purchaser, and does
not transfer to any subsequent purchasers.
EXCLUSIONS
To the extent permitted by law, Madimack excludes all statutory or implied conditions and warranties, as well as any other liability that
may arise under statute or at law, including without limitation liability for breach of contract, negligence, or any other cause of action.
The following exclusions apply:
- Incorrect installation or operation of the unit resulting from failure to follow the provided instructions.
- Damage caused to the due to misuse or any means other than a manufacturer defect.
- Repairs or servicing performed by unauthorized dealers or service stations.
- Damage caused by an unauthorized service station repairs.
- General wear and tear of consumable items.
LIMITATION OF LIABILITY
To the extent permitted by law, Madimack's liability under any condition or warranty that cannot be legally excluded in relation to the
supply of goods and services is limited to one of the following options:
Repairing the goods.
Replacing the goods with equivalent products or services.
Paying the cost of replacing the goods or providing equivalent products or services again.
Paying the costs of repairing the goods.
PROCEDURE FOR WARRANTY CLAIMS
Making a claim
The following steps should be taken when making a warranty claim with Madimack Pty Ltd.
1) Owners experiencing issues with their system are to contact Madimack Pty Ltd service departments online portal to and provide the
requested information. www.madimack.com.au
2) A service agent will review the provided information and will contact you on the provided phone number to try and solve the issue.
3) If the issue cannot be dealt with over the phone, owners will be supplied with details of service agent in their area
4) Owners will need to contact and deal with service agents directly in relation to the booking in and payments of works related to the
service or repair of their Madimack Pool Heat Pump
5) Owners can claim reimbursement for costs of works covered under the product warranty when completed by an approved Madimack
Service Agent. When making a claim, owners will need to provide the following documents.
- Proof that you are the original system owner – original invoice showing owner name and property address.
- Copy of invoice from an approved Madimack approved service agent.
- For a major defect a copy of the report for major defects from approved Madimack Service agent.
In the event of a warranty claim, the faulty product should be returned to the place of purchase or, to an
authorised service and warranty agent repair centre.
You are responsible for arranging the removal of the defective product and the installation of the repaired
or replacement product. This includes all transportation costs and any applicable insurance fees associated
with transporting the products to the supplier and the replaced or repaired product from the supplier.
All returns require Madimack's written approval and must be accompanied by either:
A service support ticket authorized by Customer Service Manager or Authorised Agent, or
A "Return Goods Authorisation"
4
YEAR
- USA and Canada
ON ALL PARTS
INVERFLOW
PRO
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