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Telephone Helpline: 0845 146 2887 (United Kingdom)
Troubleshooting
If your BUFFALO appliance develops a fault, please check the following table before making a call to the
Helpline.
Fault
The unit is not working
Appliance does not reach set
temperature
Appliance heats up but indicator
light does not come on
Power indicator light comes on
but appliance does not heat up
Appliance slow to heat up
Belt does not move/is slower
than usual
Uneven toasting
Technical Specifications
Model
Voltage
G785
230V 50Hz
G786
230V 50Hz
G787
230V 50Hz
Probable Cause
The unit is not switched on
Plug and lead are damaged
Fuse in the plug has blown
Power supply
Internal wiring fault
Faulty thermostat
Faulty element
Bulb has expired
Faulty element
Faulty thermostat
Thermostat set incorrectly
Faulty element
Loose chain
Incorrect power setting
Not yet up to temperature
Power
Current
1500W
6.5A
2400W
10.4A
2900W
12.6A
Action
Check the unit is plugged in correctly
and switched on
Call BUFFALO agent or qualified
technician
Replace the plug fuse
Check power supply
Call BUFFALO agent or qualified
technician
Call BUFFALO agent or qualified
technician
Call BUFFALO agent or qualified
technician
Call BUFFALO agent or qualified
technician
Call BUFFALO agent or qualified
technician
Call BUFFALO agent or qualified
technician
Check thermostat
Call BUFFALO agent or qualified
technician
Call BUFFALO agent or qualified
technician
Check power setting
Allow appliance to heat up
Dimensions
h x w x d (mm)
420 x 290 x 410
420 x 370 x 410
420 x 470 x 410
UK
Weight
(kg)
14.7
17.6
20.4
4
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