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Symptoms
Power LED does not
• Have you turned on the power by pressing the power button on the monitor?
turn ON
• Check if the power cord is properly connected to the monitor and the power outlet.
Power LED is on,
• Is a blank screen saver running? Move the mouse or keyboard.
but there is no image
• Check that the brightness and contrast are not set to the minimum.
• Confirm that the signal cable is properly connected to the monitor and the computer.
• Check that the pins on the signal cable are not bent or that the cable is not damaged.
• Is the computer turned on? If you have another monitor, try connecting it to see if the computer
is working properly.
• Is the computer's signal timing compatible with the monitor's specifications?
• Some models may not be compatible with this product.
• The cable may not be compatible. Please check with the cable manufacturer you are using.
The image is distorted
• Confirm that the signal cable is properly connected to the monitor and the computer.
or there are wave pat-
• Move any electrical equipment that may be causing electrical interference away from the
terns in the video
monitor.
• Is the voltage normal? Avoid using extension cords.
• Is the computer's signal timing compatible with the monitor's specifications?
The video position is
• Is the computer resolution correct?
shifted
• Is the computer's signal timing compatible with the monitor's specifications?
The video size does not
match
The screen is too
• Adjust the brightness and contrast settings from the screen (OSD) menu.
bright / too dark
The video is blurry or
• Set the display resolution on the PC to the native resolution of the monitor's recommended
unclear
screen mode.
• Is the computer's signal timing compatible with the monitor's specifications?
• Check that the pins on the signal cable are not bent or that the cable is not damaged.
The video color is strange
• Check that the pins on the signal cable are not bent or that the cable is not damaged.
• Adjust the red/blue/green color settings from the screen (OSD) menu (color temperature).
• Reset the settings from the screen (OSD) menu.
• Is the computer's signal timing compatible with the monitor's specifications?
Cannot display 5K2K
• This product supports a resolution of up to 5120 x 2160 (5K2K), including Type-C and DP.
However, some graphics cards may not support 5120 x 2160. For hardware limitations on your
computer, please contact your nearest dealer or manufacturer...
Abnormal noise
• Is the cable correctly connected?
FAQ
Checkpoints
13
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