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Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
electric range. If you run into unexpected trouble, look first for a solution in the
tables below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
The range is not
The appliance has been
level.
installed improperly.
The floor is sagging or
sloping.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
The appliance
The kitchen cabinets are not
must be accessed
square and too close to the
for servicing and
appliance.
cannot be moved
Carpet is interfering with
easily.
movement of the range.
CONTROL DISPLAY
The display goes
blank.
The display flashes.
Solution
COOKTOP
•
Place the oven rack
in the center of the
oven. Place a level on
The surface units
the oven rack. Adjust
will not maintain
the leveling legs at the
a rolling boil or
base of the range until
will not cook fast
the oven rack is level.
enough.
Insure the floor is level
•
and strong and stable
The surface units
enough to adequately
support the range.
will not turn on.
Contact a carpenter to
correct the situation.
Insure the cabinets are
square and provide
sufficient room for
Areas of
installation.
discoloration on the
cooktop.
Contact a builder or
installer to make the
appliance accessible.
Provide sufficient space so
the range can be lifted over
the carpet.
Problem
Possible cause
A fuse in your home may
be blown or the circuit
breaker tripped.
There was a power failure.
Problem
Possible cause
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a light-
colored cooktop.
Solution
Replace the fuse or reset
the circuit breaker.
Reset the clock.
Solution
Use pans that are flat and
match the diameter of the
surface unit selected.
Cover the pan with a lid
until the desired heat is
obtained.
Replace the fuse or reset
the circuit breaker.
Check if the correct control
is set for the surface unit
you are using.
Refer to the section on
the care and cleaning of
the glass cooktop on page
48.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
English 53
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