Troubleshooting
CLEANER UNIT DOES NOT COVER THE ENTIRE POOL.
Filters are dirty.
Clean the filters.
There is not enough length of the floating cable in the water to reach
the far end of the pool, or the cable is tangled.
1. Verify that there is enough length of the floating cable in the water to
reach the far end of the pool.
2. Make sure that the floating cable is properly spread out and is not
tangled.
Pool pH level is incorrect.
Make sure that the pH level is between 7.2 and 7.6.
Chlorine level is incorrect.
Check water chlorine treatment and correct if required (Remove the
cleaner from the pool during the treatment.)
Propeller is broken or seized due to accumulation of hair.
1. Remove the top screws on the top outlet.
2. Check if the propeller is broken or needs cleaning.
Obstacle in the drive system of the cleaner unit.
1. Turn the cleaner unit carefully to view the underside.
2. Check that the scrubbing brush is not bent/broken.
3. Clean and remove obstacles and debris if necessary.
THE CLEANER DOES NOT CLIMB WALLS.
The cleaner is not climbing the pool walls.
1. Verify that your robotic cleaner is not a floor-only model.
2. Verify that P1, floor cleaning only, is not selected on the power and
control unit (see "Robotic Cleaner Programming").
Filters are dirty.
Clean the filters.
Propeller is broken or seized due to accumulation of hair.
Check if the propeller is broken or needs cleaning (see "Checking Water
Outlet Propeller").
pH level is incorrect.
Make sure that pH is between 7.2 and 7.6.
Chlorine level is incorrect.
Check water chlorine treatment (remove the cleaner from the pool during
treatment).
Water temperature is not optimal.
Recommended temperature is between 22°C–32°C (72°F–90°F).
THE CABLE IS TANGLED.
Filters are dirty.
Clean the filters.
Brush is missing or broken.
Check that the scrubbing brush is complete and not bent/broken.
Cable is not spread out before putting the cleaner unit into the pool.
Make sure that the floating cable is properly spread out and not tangled
before operating the robotic cleaner.
The length of the cable in the water is too long.
Verify that the length of cable in the water equal to the pool diagonal length
plus two meters.
Propeller is broken or seized due to accumulation of hair.
Check if the propeller is broken or needs cleaning (see "Checking Water
Outlet Propeller").
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