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Troubleshooting
• Remove the batteries before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting a qualified repair person with any
mechanical issues.
Problem
1. Bag full.
2. Blocked air inlet/outlet.
3. Blocked impeller.
Unit will not vacuum
4. Dirty bag.
5. Torn bag.
6. Bag unzipped.
7. Batteries are not inserted.
1. Batteries are removed.
2. On/Off switch is not squeezed properly.
3. Defective On/Off switch.
Unit will not start
4. The collection bag is not attached properly.
5. The handle is not fully extended.
6. Unit is tilted.
7. Batteries are overheated.
Possible Cause
15
Solution
1. Empty the bag.
2. Clear the blockage.
3. Clear the blockage.
4. Clean the bag.
5. Replace the bag.
6. Zip up the bag.
7. Insert the batteries until they click into place.
1. Insert the batteries until they click into place.
2. Press the safety lock button, and squezee the ON/Off
switch.
3. Call the Snow Joe
+ Sun Joe
®
at 1-866-SNOWJOE (1-866-766-9563).
4. Attach the collection bag securely.
5. Extend the handle until it clicks into position.
6. Place the unit stably on the ground, with all 4 wheels
touching the ground.
7. Remove the batteries, clear any blockage, and let it cool
down for a while.
customer service center
®
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