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Troubleshooting Tips... Before you schedule service
PROBLEM
DOOR NOT CLOSING PROPERLY
REFRIGERATOR/ FREEZER TOO
WARM
ACTUAL TEMPERATURE NOT
EQUAL TO SET TEMPERATURE
FROST OR ICE CRYSTALS ON
FROZEN FOOD (Frost within
package is normal.)
SLOW ICE CUBE FREEZING
ICE CUBES HAVE ODOR/TASTE
ICEMAKER DOES NOT WORK
SMALL OR HOLLOW CUBES
MOISTURE FORMS ON OUTSIDE
OF REFRIGERATOR/ FREEZER
49-1000721 Rev. 3
POSSIBLE CAUSE
Package may be holding door open.
Refrigerator is not level. See Installation Instructions.
Door panels may not have clearance to surrounding cabinetry. Increase clearance.
Temperature control not set cold enough. See Temperature Control.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Door left open or package holding door open.
Too frequent or too long door openings.
Door may have been left open.
Turn temperature control to a colder temperature.
Packages may be holding door open.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Replace water filter.
Control has the Ice OFF. To turn the ice maker on, press and hold Zone Select until
Ice On is displayed.
Water supply turned off or not connected.
Freezer too warm.
Check if anything is obstructing the feeler arm.
Filter leak detected. Wipe off filter and surrounding parts. Verify you have XWFE filter.
Verify there is no damage to the filter label. Replace filter.
Water filter clogged. Replace the filter or use the filter bypass plug.
Check for a connection to a Reverse Osmosis water system. If an RO is connected,
remove the water filter and install the bypass plug.
Not unusual during periods of high humidity. Wipe surface dry.
Controlling humidity and temperature in the kitchen with air conditioning will eliminate
this condition.
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