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How to Obtain Warranty Service
Prior to the expiration of the three (3) year warranty period, obtain a Return
Authorization (RA) number and instructions directly from BCA by clicking
here: https://backcountryaccess.com/warranty.
If you have questions, contact the BCA warranty service department at
(800) 670-8735 or warranty@backcountryaccess.com.
The purchaser is responsible for shipping and handling charges to the BCA
warranty service department. BCA will return the repaired or replacement
product at its expense, but if it is determined that there is no defect or that
the defect resulted from causes not within the scope of this warranty, storage
or return of the product will be at the purchaser's expense.
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