Desoutter MR16-12350-KSL Mode D'emploi page 6

Part no 2050539423
Issue no 1
Series no B
Date 2013-06
Page 6
Service information
Desoutter Tool and Account Services
The performance of your industrial tools directly affects the quality
of your products and the productivity of your processes as well as
the health and safety of your operators. Your Desoutter Customer
Service Center delivers a lifetime of Peace of Mind™ and optimal
operation.
Tool Services
Our experts can keep your tools running at their best, reducing
downtime and helping in making costs more predictable. Thanks
to our experience in power tools running in demanding applications
all over the world, we can optimize the maintenance for each tool
based on your application.
Installation and set-up
Get new tools up and running faster with our installation and set-
up services. A qualified Desoutter service engineer commissions
new tools to specification. To save time, tools are optimized
through simulation before they are shipped out for installation.
They are then tested and their performance verified on-line. Based
on application, the engineer tunes each tool for maximum reliabil-
ity. Depending on the customer's need, our engineers can then
provide a follow up of the production during the ramp up and final
line speed. This ensures that the highest capability is achieved at
mass production levels.
Repairs
We reduce the administrative hassle of managing repairs, thanks
to fixed price repair service and rapid tool turnaround. We always
take advantage of the repair time to perform a complete overhaul,
which helps tools to last longer on the production line, high uptime.
For even faster turnaround, we can keep exchange parts in stock
as part of your service contract. We can track the repair history of
all tools, and we can provide extensively analysis report of the
services provided, throughout the life of the tools.
Preventive Maintenance
We customize, through our dedicated software, our preventative
maintenance plan to your application requirements, taking into
account parameters such as annual cycles, cycle times, tool settings.
This reduces ownership costs and keeps tools working at their
best. Preventative maintenance is available with fixed pricing to
help you manage your budget better. Insome cases, tools main-
tained by us are eligible for extended warranties. We offer Exten-
ded Warranty Programs that provide a comprehensive service/sup-
port program for new tool purchases. Please consult us on the Tool
Care ™ and extended warranty program.
Account Services
In addition to optimizing the individual tool performance, we also
help you simplify tool management and ownership.
Training
To improve the performance of your operators and the expertise
of your line managers, we provide comprehensive training and
seminar programs. We offer hands-on training at your plant or at
one of our training centers. Training covers tool function and
handling. By improving the knowledge and skills of your operators,
you will increase operator job satisfaction and productivity.
Full service plans
When managing a wide range of tool systems, it is important to
keep costs under control. Our full service plans are tailored to your
EN
needs. They reduce spare part inventory, lower administration
costs and provide budget predictability. Full service plans are
available for single facilities or for multiple plants, whether in a
single country, region or around the world. Desoutter will provide
you with a full cost analysis and return of investment to ensure
that you get the best optimization for taking care of your equip-
ment. Take the challenge and let us demonstrate it to you! Check
out the new Peace of Mind™ service. With this offer the customer
pays a fixed amount and gets three years of full repairs including
spare parts, labor, preventive and management.