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First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual or visit https://producthelp.jennair.com. In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below.
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Problem
Nothing will operate
Microwave drawer will not
operate
Microwave drawer makes a
humming noise
Microwave drawer front
looks wavy
Display is showing
"ERROR" during sensor
cooking
Fan is running slower than
usual
Cooking times seem too
long
Radio, TV or cordless
phone interference
TROUBLESHOOTING
Possible Causes and/or Solutions
A household fuse has blown, or a circuit breaker has tripped: Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
The magnetron is not working properly: Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, try the steps below. If microwave drawer still does not
operate, call for service. See "Assistance or Service" section.
The electronic microwave drawer control is not set correctly: See the "Microwave Drawer Control"
section.
The Control Lock is on (on some models): See "Control Lock" section.
The Demo Mode is active (on some models): See "Demo Mode" section.
This is normal and occurs when the power supply switches the magnetron on and off.
This is normal and will not affect performance.
The sensor is not detecting humidity. Check the food and the cover, then start the program again. See
the "Sensor Cooking" section.
The microwave drawer has been stored in a cold area: The fan will run slower until the microwave
drawer warms up to normal room temperature.
Cooking power not set properly: See "Microwave Cooking Power" section.
Large amounts of food being heated: Larger amounts of food need longer cooking times.
The radio or TV receiver is near the microwave drawer: Move the receiver away from the
microwave drawer, or adjust the radio or TV antenna.
The microwave drawer door and sealing surfaces are dirty: Make sure these areas are clean.
The cordless phone frequency is 2.4 GHz: Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the microwave drawer is on. Use a corded phone, a
different frequency cordless phone, or avoid using these items during microwave drawer operation.
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
15
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