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Issue: No movement at all
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Perform re-sync ( see page 15 ).
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Is green light on Control Box on?
If it is, this mean there is power going to the table.
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Does the handset light up and display correctly?
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If the Control Box has power and the handset appears to be working,
unplug both items and reconnect ensuring all wires are secure.
•
Perform re-sync ( see page 15 ).
•
If the frame still does not adjust, a service technician needs to be called.
Issue: Only one leg moves
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Perform re-sync ( see page 15 ).
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One leg may lower only 1", then stop.
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Continue to perform resets until both legs are at lowest position.
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If the frame still does not adjust, a service technician needs to be called.
Issue: Received frame without a control box
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A 3-Leg main frame ( Box 1 ) was sent in error instead of a 2-Leg frame.
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Contact ergoCentric to have the correct frame box sent out.
Issue: Cords to handset are too short
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Request extension cords from ergoCentric.
Issue: Motor housing ( where leg meets frame ) is open
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Lightly inspect to ensure no internal damage exists.
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If there is no internal damage, clip the plastic cover down and use as is.
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If there are any internal damage issues, the leg will need to be replaced.
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If the product was opened and the motor housing is opened,
ignore the sticker message indicating warranty is void.
Issue: Control box is cracked / damaged
•
Document the damage and request a new control box
from ergoCentric.
16
upCentric
– UP-2LV Owner's Manual | Guide de l'utilisateur
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