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Troubleshooting Guide
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors,
or dropped into water, take it to a service center prior to continuing use.
Vacuum will not turn ON.
Always be sure to plug it in firmly. A Thermal Protector may have been activated
- unplug and let vacuum cool for 30 minutes. If this does not work, there may be no
voltage in the wall plug. Check fuse or breaker in home. If there is a blown fuse or
tripped breaker, replace fuse or reset breaker in home.
My vacuum is hard to push.
Open the Suction Control Valve near the handle by sliding the valve up.
My vacuum is losing suction.
Be sure to empty the dirt cup if it is full. You may have a clogged filter. Your filter
should be rinsed every 4-6 uses. Refer to the Maintenance section or the Hoover App
for directions on how to clean your filters.
If problem persists, you may have a clog in the system. Refer to Maintenance in the
user manual for directions on removing clogs.
My brush roll is not spinning or FloorSense
1. Unplug and remove any hair or other blockages around the brush roll if FloorSense™
is displaying "HARD FLOOR" while on carpet.
2. Clean filters. Refer to the Maintenance section or the Hoover App for directions on
how to clean filters.
3. Check for clogs in the system. Refer to the Maintenance section or the Hoover App for
directions on how to remove clogs.
4. Resume normal operation and FloorSense™ will reset.
I can't connect my vacuum to the Hoover App.
Vacuum must be powered ON to connect to the Hoover App.
For more troubleshooting or FAQ's please call: 1-877-839-2046 or visit Hoover.com or
Hoover.ca if you have any questions.
CAUTION
!
To reduce the risk of injury from moving parts,
unplug before cleaning or servicing.
To reduce the risk of personal injury, unplug before cleaning or servicing.
TM
!
WARNING
!
dashboard is not displaying correctly.
!
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