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4. Troubleshooting
Frequently asked questions
After being fully charged, it can
only be used for a short time
every time
When the charger is plugged in
for charging, the indicator light
doesn't turn on
The turn plate doesn't work
due to reasons excluding the
inadequate power supply
The Electric Mop is charged and
worked before and suddenly
stopped
I put some extra pressure on the
pads and now the mop stopped
working
Problem
Battery lifespan problem
Poor contact / damaged cable
Overload protection
Battery in handle is empty
Overload protection
In accordance with European directives applicable to this product
This marking indicates that this product should not be disposed with other household wastes
throughout the EU. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse
of material resources. To return your used device, please use the return and collection
systems or contact the retailer where the product was purchased. They can take this
product for environmental safe.
Solution
Please contact with the customer
service
Try to re-insert the charger into the
charging port
Test whether the turnplate
is blocked by foreign objects.
Open the lid of the handle and
replace the CR2032 3V battery
Insert the charger for 5 seconds
and remove it. This should have
reset the overload protection.
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