I
F YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED
ADDITIONAL SUGGESTIONS OVER THE PHONE
If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
7
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: 8fujitsu@us.fujitsu.com
Web site: http://solutions.us.fujitsu.com/www/content/support/contact/index.php.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Type of device connected, if any
See the Configuration Label on the bottom of your LIFEBOOK for configuration and serial numbers.
D
O NOT RETURN A FAILED
NUMBER FROM A SUPPORT REPRESENTATIVE
,
YOUR SUPPORT REPRESENTATIVE MAY BE ABLE TO HELP YOU MORE QUICKLY BY GIVING
.
LIFEBOOK U
F
LTRABOOK TO
UJITSU UNTIL YOU HAVE RECEIVED A
.
60 - Troubleshooting
R
M
A
ETURN
ATERIAL
UTHORIZATION
(RMA)