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PROBLEM
POSSIBLE CAUSE
No warm air is
1. The overheat protection
coming from the
device in the appliance
heater
has been triggered.
The appliance
1. The overheat protection
turns off and will
device in the appliance
not turn back on.
has been triggered.
2. House circuit breaker has
been tripped.
The appliance
1. The overheat protection
does not turn on
device in the appliance
when the button is
has been triggered.
pushed to "ON"
2. House circuit breaker has
been tripped.
Remote control
1. Low batteries.
does not work
2. Master Power Switch on
the appliance must be
"on" before operating the
remote control.
Call 1-877-744-3649 for assistance or visit us at www.hearthtrends.ca
All manuals and user guides at all-guides.com
1 YEAR LIMITED WARRANTY:
SOLUTION
Each and every electric firebox that we manufacture is tested prior to being
1. Turn all controls off, unplug
the appliance, allow to
shipped to retail stores. However, certain damages can sometimes occur during
transportation. The following non-transferable limited warranty is extended only to
cool for at least 10 min.,
plug back in and restart.
the original consumer-purchaser of this Phoenix Innovations Corp. (P.I.C) product.
This product is only warranted against defects in material and workmanship subject
to the normal and reasonable use and correct assembly (if assembled by the
1. Turn all controls off, unplug
consumer-purchaser) of the product for a period of one (1) year from the date of
the appliance, allow to
purchase.
cool for at least 10 min.,
plug back in and restart.
This warranty does not apply to the normal wear and tear or to any failures or
2. Reset house circuit
operating difficulties due to accidental damage, abuse, misuse, alteration, misappli-
breaker.
cation, careless handling, improper installation, improper maintenance or to products
1. Check to ensure appliance
used commercially. This warranty does not cover light bulbs. The duration of all
implied warranties on this particular purpose are limited to the one (1) year duration
is plugged in.
2. Turn all controls off, unplug
of the express warranty period specified above. In no event will P.I.C. be liable for any
incidental or consequential damages (including loss of profits) arising from the use of
the appliance, allow to
cool for at least 10 min.,
this product. Some jurisdictions do not allow limitations on how long an implied
warranty lasts / or do not allow the limitation or exclusion of incidental or consequen-
plug back in and restart.
tial damages, so these implied warranty limitations may not apply to you. This limited
3. Reset house circuit
warranty gives you specific legal rights. You may also have other rights which vary
breaker.
from jurisdiction to jurisdiction. Repair or replacement, at P.I.C.'s option, of a
defective product is your sole remedy under this limited warranty. In no event will
1. Check to ensure appliance
P.I.C.'s maximum liability exceed the purchase price of the product paid by the
is plugged in.
2. Replace all batteries in the
consumer-purchaser.
remote control.
3. Turn the appliance off
Any legal action taken as a result of any alleged breach of this limited warranty or
arising out of any use of this product must be commenced in the Province of Ontario.
using the manual control
panel, then use remote
P.I.C. makes no other additional warranties express or implied with respect to this
product or its component parts except those express limited warranties described
control to operate.
above. No dealer of this product nor any retail establishment selling this product has
any authority to make any warranties or to promise remedies in addition to or
inconsistent with those stated above. If replacement parts are needed or to obtain
performance of any obligation under this limited warranty, phone P.I.C.'s Customer
Service Department toll free at 1-877-744-3649, or write to Phoenix Innovations
Corp. Attention: Customer Service Department 1464 Cornwall Rd, Unit 7, Oakville,
Ontario, Canada, L6J 7W5.
Be prepared to provide evidence of purchase date and proof of purchase, model
number of your P.I.C. product, part number and defective part. You must pay all
expenses incurred in obtaining performance of any obligation under this limited
warranty, including transportation, postage, and other incidental service costs. If
defective part or parts are requested by Customer Service Department, you must
make the product available to us free and clear of all liens and other encumbrances.
P.I.C. reserves the right to change prices, specifications and designs and to
discontinue models without notice and without incurring obligations
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