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WARRANTY
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Parts which are subject to wear (e.g. moving parts such as ball bearings, etc., fasteners, etc.) are
generally excluded from the warranty.
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A claim under the warranty is not enforceable if:
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the product is not sent back in its original packaging or in adequately secure packaging;
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it has been modified or repaired by a person or company other than Promed or one of Promed's
authorised dealers;
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the product has been repaired using parts which are not approved by Promed;
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the serial number / LOT number of the product has been removed, deleted, changed or made
illegible.
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For reasons of hygiene, any products which have been exposed to direct contact with a body or with
bodily fluids (e.g. blood) must be packaged in an additional plastic bag before they are sent back. In
this case, a specific note of this situation must be made in the package or in the accompanying documents.
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For components or products which are replaced during the warranty period, a warranty is only provided for
the remainder of the original warranty period; provided that the product or part replacement was carried
out by Promed or one of Promed's authorised dealers.
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The warranty period begins on the day of purchase. Claims under the warranty must be established within
the warranty period. Complaints arising after the expiry of the warranty period cannot be considered.
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Under these warranty conditions, the warranty shall only apply if the date of purchase can be proven
by means of a sales receipt or similar.
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We reserve the right to make technical and visual changes as well as changes to the features.
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This warranty is only valid and enforceable in the country in which it was purchased by the original buyer,
provided that it was Promed's intention that the product should be offered for sale in this country. This
warranty is also enforceable in any country within the European Economic Area in which Promed has
an authorised importer or sales partner. Depending on each country, specific and differing warranties and
guarantees may be applicable owing to the particular applicable legislation. These legal provisions are
neither excluded nor limited by these warranty conditions. To the extent permissible under national law, the
warranty period shall not be extended, renewed or otherwise affected by any subsequent resale, repair or
replacement of the product.
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The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
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Our warranty conditions do not affect the seller's legal warranty obligation.
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To the fullest extent possible under the applicable mandatory legislation, these warranty conditions
constitute your sole and exclusive legal remedy and shall apply in place of any other express or implied
warranty conditions. Promed is not liable for any unusual, incidental, punitive or consequential damages
including, but not limited to loss of profits, loss of use, loss of revenue, costs of replacement equipment or
facilities, third party insurance claims, and damage to property which are the result of the purchase or use
of the product or occur owing to a breach of warranty, a breach of contract, negligence, product defects
or any other legal or statutory circumstances, even though Promed was aware of the possibility of such
damages. Promed is not liable for any delay in warranty claims.
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Promed cannot be held liable for any possible translation errors.
The following information is essential for smooth processing:
1. Original proof of purchase/receipt or dealer's stamp with date of purchase
2. Defect discovered
3. Product designation / type / serial/batch number
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