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Fault
The remote control is
not working.
The menu cannot be
opened.
No Bluetooth® con-
nection
For further troubleshooting, please read the comprehensive online user manual, as it de-
scribes specific measures and procedures in more detail.
4.1. Do you need more help?
If the suggestions in the previous sections did not solve your problem, please contact us. To make it
easier for us to help you, please have the following information to hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
− How is your computer configured?
− What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide us with your customer number if you have one.
5. Product data sheet
Scan the QR Code on the energy label to download the product data sheet.
16
• Check if the batteries are fully functioning and have been inserted the
right way round.
• Ensure the sensor field is not exposed to strong light.
• Check whether CEC is enabled. In this case, the menu cannot be
opened. This is not a defect. In some cases, the menu of the device
connected via HDMI2 opens. This is dependent on the playback de-
vice and must be supported accordingly.
• Change the input source.
• Ensure that all settings on the device are correct and that the Blue-
tooth function has been activated.
• Check whether the device to be connected is switched on and is in
search mode.
• Ensure that all settings on the device to be connected are correct and
that the Bluetooth function has been activated. If necessary, refer to
the user manual for the device concerned.
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