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SYMPTOM
Cord twisting or cable coils up
SmartPool Climber is moving in circles
SmartPool Climber is not covering all areas of the
pool
SmartPool Climber does not climb s
Cleaner is not moving
SmartPool Climber will not sink
SmartPool Climber is doing wheelies
SmartPool Climber is climbing out of water
LED on power supply is not lighting
Cleaner is only moving a few feet
If your cleaner is still not performing properly after all of the troubleshooting has been performed please contact SmartPool, Inc., Inc. Customer Support at 1-732-730-9880.
You can also visit our website at http://www.smartpool.com/website/repairs.html for additional videos and troubleshooting.
TROUBLESHOOTING GUIDE
POSSIBLE REASON
Obstruction in pool
Too much cord is being placed in pool. Only add enough cord into pool for the cleaner to reach the bottom. Allow the cleaner to pull in
Excessive coiling
Cord is attached to the power supply
Clogged filter bag
Bottom lid is not placed in the cleaner
properly
Power supply is wrongly positioned
Pool filter pump is on
The floor and the s are too slick
Excessive coiling
Debris in filter bag
The floor and the s are too slick
Water is too cold
Brushes are worn out
Debris is in filter bag
Bottom lid is not installed properly
Air caught in filter bag
Debris is in filter bag
Debris caught around impeller tube
Bottom lid is not installed properly
Air trapped in filter bag
Faulty GFI Outlet
Faulty extension cord
Improper installation of the bottom lid
and/or filter bag
SOLUTION
Remove obstruction in pool.
the extra cord when needed.
Uncoil the cord (see page 3 for Cable Maintenance).
Make sure to disconnect the cord from the power supply after each use to alleviate any tension.
Clean filter bag (See Cleaning the filter bag on page 2).
Remove the bottom lid and make sure that the filter bag is on properly and place back onto
cleaner. (See page 3 Figure 7)
Place power supply in a position so that the cleaner can reach all s.
Turn off pool filter pump.
Brush down the floors and the s.
Uncoil the cord (see page 3 for Cable Maintenance).
Empty and wash filter bag.
Brush down the floors and the s.
Make sure water temperature is at least 60¡.
Replace brushes - contact your dealer.
Test cleaner without filter bag. If cleaner starts to move then clean the filter bag.
Remove bottom lid and make sure that the filter bag is on properly and place back onto cleaner.
(See page 3 Figure 7)
Remove cleaner from the pool. Wash filter bag. Place cleaner back into pool rocking the cleaner
back and forth to release the air.
Test cleaner without filter bag. If cleaner does not do wheelies then clean the filter bag.
Check impeller tube to see if there is any hair or debris and remove.
Remove bottom lid and make sure that the filter bag is on properly and place back onto cleaner.
(See page 3 Figure 7)
Test cleaner without filter bag. If cleaner does not climb out of water then clean the filter bag.
Test the power supply by using another GFI outlet.
Remove the Extension cord and plug the power supply directly into a GFI outlet.
Test cleaner without filter bag (placing the bottom lid back on). If the cleaner is traveling more
than a few feet then reinstall the bottom lid and the filter bag.
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