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Frost Appears On the
Coils
Controls Cannot Be Set
There Is Water On the
Floor
E1, E2, or E3 In Display
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call.
If you still need help, follow the instructions below.
Call XLS Products Customer Service toll free at
1-800-207-1156.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts.
■
Specialized customer assistance.
■
Referrals to local dealers, repair parts distributors and service
■
companies. XLS Products designated service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United States.
Call the XLS Products Customer Service toll free at
1-800-207-1156.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
■
Use and maintenance procedures.
■
Accessory and repair parts.
■
Referrals to local dealers, repair parts distributors, and service
■
companies. XLS Products designated service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
The dehumidifier has recently been turned
on or the room temperature is below 41°F
(5°C).
The compressor will turn off and the fan
will automatically continue to run for
approximately 3 minutes at a fixed setting.
Air is moving through the unit.
Hose connection may be loose.
Hose is attached but not draining.
Your dehumidifier is showing an error code.
This is normal. Frost will usually disappear within 60
minutes.
This is normal. Wait approximately 3 minutes and set the
fan speed at the desired level.
This is normal.
Check the hose connection and make sure it is tight.
See the "Continuous Mode and Drain Hose Connection"
section for more information.
Make sure the hose is placed so that the water will flow
into a drain. See the "Continuous Mode and Drain Hose
Connection" section for more information.
Contact XLS for assistance.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the USA
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
In Canada
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
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