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Troubleshooting
Problem
Possible cause
Food does not
The serving size may not be
broil properly.
appropriate.
The rack has not been
properly positioned.
The cookware is not suited for
broiling.
In some areas, the power
(voltage) may be low.
The oven
The oven sensor needs to be
temperature is
adjusted.
too hot or too
cold.
The oven will
The oven temperature is
not self-clean.
too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated or
if a radiant surface element
is on.
56 English
NE58K9560WS_AA_AC_DG68-00722A-01_EN.indd 56
Solution
Refer to the cooking guide for
Excessive
serving sizes on page 38, and
smoking during
then try again.
a self-cleaning
cycle.
See the broiling
recommendation guide on
page 38.
The oven door
Use suitable cookware.
will not open
after a self-
•
Preheat the broil element
cleaning cycle.
for 10 minutes.
The oven is not
•
See the broiling
clean after a
recommendation guide
self-cleaning
on page 38.
cycle.
See the section on adjusting
the thermostat on page 42.
Allow the range to cool and
Steam is
then reset the controls.
coming out of
the vent.
See the section on self-
cleaning on page 45.
Deactivate the oven lockout
(see page 43). Make sure all
surface elements are turned
off.
A burning or
oily odor is
coming from
the vent.
Problem
Possible cause
There is excessive soiling in
the oven.
The oven is too hot.
The oven controls were not
set correctly.
The oven was heavily soiled.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
This is normal in a new oven
and will disappear in time.
Solution
Press OFF. Open the windows
to rid the room of smoke.
Wait until the self-cleaning
cycle is cancelled. Wipe up the
excessive soil and then start
the self-cleaning cycle again.
Allow the oven to cool.
See the section on self-
cleaning on page 45.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
This is normal operation and
not a system failure.
Use the range as usual.
•
To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
See the section on self-
•
cleaning on page 45.
1/28/2016 6:04:33 PM
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