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Limited Warranty
l. This warranty allows Roc-Base Inc., to either repair or replace the product in accordance
with what is deemed the best solution for the defective product. This warranty applies to
products sold by an authorized retailer.
2.
This warranty does not cover labor and shipping charges, or damages whatever incurred
in the whole or in part from installation, removal, re-installation, repair or replacement of any
Roc-Base lnc.product or part, as well as any incidental or consequential damages, expenses,
losses, direct or indirect, arising from any cause whatsoever.
3.
The duration of the warranty is 5 years from the invoice or receipt date of the purchase
or, if applicable, the delivery unless its date was after of the aforementioned documents. If
the product was a display or demonstration model for the retailer the warranty will only be
applicable for one year.
4. Roc-Base Inc. guarantees its products and components against any manufacturing
defect, provided that they have been correctly installed (in compliance with the standard in
force and the instructions indicated for their assembly, maintenance and conservation) and
that they have been used correctly and as their design intended.
5. Consumable articles (rubber elements, gaskets, etc.) are not covered by this warranty.
6. The following is excluded from this WARRANTY:
a. Damage resulting from transport.
b. Damage resulting from incorrect installation, handling or repairs performed by individuals
not authorized by Roc-Base Inc., as well as damage due to natural wear, poor treatment, and
use and maintenance which is incorrect, unsuitable, abnormal or different from usual and/or
to that indicated in the relevant instructions.
c. Damage caused by dirt, limescale and other physical, chemical or electrochemical
defects.
d. Damage or loss sustained in any natural calamity such as fire, earthquake, flood, thunder,
electrical storm, etc.
e. Damage which, viewed objectively, cannot be attributed to the manufacturer.
f.
Check the dimensions, color, etc. of all shower bases prior to installation. No claims will be
accepted for these reasons once installed.
g. ln the case of shower bases, prior to completing the floor tiling and fitting any other
element on the shower bases, the installer must check the installation to verify that the base
drains correctly. Should this verification not be done properly, Roc-Base, will not bear the
costs resulting from replacing the elements fitted on the bases such as shower screens or
ceramics.
7.
Modifications done to the shower base upon installation.
8. This warranty is extended to the first purchaser at a retailer and is not transferable.The
original sales receipt must be available to exercise the warranty.
9. For any questions or warranty service requests, please contact Roc-Base Inc.
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