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LIMITED WARRANTY
By choosing a product from VIVA, a leader in the plumbing industry distributed all across North America, you are
sure to make the right choice. On top of the quality materials that are used to make their products, VIVA's advanced
manufacturing processes also benefit its products' quality and longevity. To attest to this, they decided to offer their
customers a beneficial warranty.
VIVA certifies that its products will meet your needs with their style, but also with their manufacturing quality. To make
sure that they are reliable and safe, each product was carefully inspected, tested and approved during the quality
control process that is in place.
To whom does this warranty apply?
VIVA offers a 5-year limited warranty from the date of purchase, exclusive to the first buyer as long as he/she resides in the same property. This
warranty applies to all VIVA pieces of furniture. The warranty is intended for residential and/or domestic use.
Care instructions
To clean your vanity top, use water and a mild detergent. Abrasive or corrosive cleaners, steel wool, acetone, dry cleaning products or ammonia
compounds must never be used to clean the product. We recommend the use of cleaning products that are made for your vanity's finish specifically.
What is covered by the warranty?
Furniture, mirors and
medicine cabinets
Vanity tops
Parts
*From the date of purchase.
Should there be any manufacturing defects that are not covered by the warranty, the product will need to be inspected prior to following through
with the claim. Without that verification, the brand will assume no charge and/or responsibility.
What are the exclusions?
This warranty is applicable on all VIVA products purchased on or after January 1
The warranty doesn't apply if the product is damaged as a result of misuse, overuse or non-residential use, neglect, lack of maintenance, or the use
of corrosive or abrasive products, regardless of the person who did those damages. The warranty does not cover shipping and labour costs. The
warranty does not apply to the normal tear and wear of the goods.
The warranty doesn't cover the damages caused by the acts of God or breakage resulting from a shock or mishandling, regardless of the part played
by the buyer or the installer. It also excludes the damages caused by an improper installation.
VIVA doesn't cover damages caused by a water leak, even if they result directly or indirectly from a product defect, except where the applicable
legislation does not allow any exclusion or limitation following indirect or consequential damages.
It is fair to say that if the product has a manufacturing defect, it will show as soon as it is installed or shortly after. However, a leak caused by an
improper installation could happen a long time after. Therefore, it is strongly advised to have it done by a professional.
All warranty claims must include the invoice copy.
Should a part or product component be defective or the finish damaged following a normal domestic and residential use, VIVA commits to
replacing the defective part(s) to the first buyer only. VIVA could also, in its sole discretion, commit to offer a full replacement. No indemnity shall
be claimed for loss of enjoyment of life, loss of income or losses caused by water.
1 Year*
Mirrors and electrical components against
manufacturing defects
Drain and overflow
Wheels, handles, hinges, pivots, screws, legs and
soft-close mechanism
5 Years*
Wood, melamine and thermoplastic against
manufacturing defects
Polymarble, porcelain, granite, marble, quartz and
glass against manufacturing defects
_
st
, 2018.
L I M I T E D
GAR ANTI E
GAR ANTI E
WARRANTY
L I M I T É E
L I M I T É E
10
5
5
Rev. July 25, 2018
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