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PROBLEM/TROUBLE
Sound quality of audio
play from a connected
Bluetooth device is
poor and connection
is not stable.
No sound can be heard
or sound breaks
(Bluetooth mode)
There is no sound from
sound bar -
HDMI TV (ARC) Mode
There is no sound from
sound bar
(OPTICAL Mode)
There is no sound from
sound bar (USB mode)
Disconnected between
surround satellites
and sound bar
There is no sound
output from rear
active speaker
There is no sound
output from rear
passive speaker
Inverse channel
from R to L
Noise is happened
from rear speakers
POSSIBLE CAUSE
The Bluetooth reception is poor.
The volume on the Bluetooth device may
be too low.
Bluetooth is not selected as the input source.
Playback on the device has not been performed.
The sound output on the Bluetooth
device may not be set to this unit.
The connection to the Bluetooth device
was cut off.
The unit may be too far away from the
Bluetooth device.
A device emitting electromagnetic waves
(such as a microwave oven, a wireless
device and so on) may be placed nearby.
Incorrect HDMI cable is used causing no
signal to be sent to soundbar.
Incorrect input mode is selected.
OPTICAL cable might be damaged and no
signal is received by the soundbar due to
a failed connection and incorrect operation
mode selected.
USB file type is not support & Sound bar
doesn't switch to USB input mode
automatically when USB is inserted.
Connection is not correct between
surround satellites and sound bar.
Power input or pair connecting issue.
Cable connecting issue.
Speaker position confusion.
BT connecting or poor signal.
Move the device closer to the sound bar,
or remove any obstacle between the device and
the sound bar.
Raise the volume on the Bluetooth device.
Select the Bluetooth as the input source.
Perform playback on the device.
Select this unit as the output device on
the Bluetooth device.
Connect with the Bluetooth device one more time.
Move the Bluetooth device near this unit.
Do not use this unit near device that emit
electromagnetic waves.
1. Make sure that the user connected TV and
sound bar by a 19-core HD ARC cable.
2. The sound bar and TV are connected through
TV (ARC) port output; make sure that the TV is
ARC compliant.
3. Set the TV to HDMI ARC (CEC).
Set the audio output mode of TV to PCM format.
(Or refer to your TV user manual)
1.Replace the OPTICAL cable with a new one
to connect.
2. Set your TV audio output to PCM format.
(Pls refer to your TV user manual)
Make sure that USB flash drive contains MP3 files
because other file types are not supported.
Switch the input mode once again, then
playback again.
1. Turn off sound bar and surround satellites by
removing the AC plug from the socket.
2. Make sure that sound bar and surround satellites
are connected to the electricity power at the same
time，and switch on sound bar and surround
satellites again.
1: Check the adaptor input
2: Pair again with soundbar
Check again connected cable between active
rear speaker
Press R/L switch button from active rear speaker
1:disconnect & connect with soundbar again
2: power off and on for soundbar and rear
active speaker again.
14
SOLUTION
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