Trouble shooting guide
Problem
Urn is leaking water
Urn does not work
Urn trips mains power
supply
Urn takes too long to boil
Urn works intermittently
Urnis rusting on outside
Element is rusting. Rust
spots on element.
Urn does not switch off
automatically.
Reason
May be condensation.
Kettle is over filled.
Switch is sticking.
Household socket is off.
Household socket is not
working.
Kettle is not seated on base
correctly.
Overloaded circuit.
Element has lime scale
deposits
Element has lime scale
deposits.
Steam deposit has oxidised
and turned into an orange
colour.
Water deposits on the
element. Some areas have
water that will result in
orange or brown stains.
Lid not positioned correctly
or is off.
Action
This is normal if boiled a
number of times in succes-
sion.
Pour water out to MAX level.
Ensure the switch is clean.
Switch on household socket.
Check the socket with
another appliance
Seat kettle on base correctly.
Unplug all appliances at-
tached to the same same
circuit.
Descale element using a
proprietary descaler or citric
acid solution. If not success-
ful then a new element may
be required.
Descale element using a
proprietary descaler or citric
acid solution. If not success-
ful then a new element may
be required.
Wipe your kettle after each
use to keep dry.
Some stains are stubborn
and a descaler may not be
effective. This should not
affect funtion.
Place lid on the kettle
securely.
Pre-caution
This Urn is for household
use only.
If overfilled water can eject
from the kettle resulting in a
hazard.
Keep appliance away
from cooking splatter.
Ensure water covers the ele-
ment before operating.
Appliance must be of similar
wattage to prevent overload-
ing.
The life of the kettle will be
reduced if not seated on base
correctly.
Note that there can be up to
5 household plug sockets on
1 circuit.
Urns with scale will have a
reduced lifespan. Clean the
scale regularly.
Urns with scale will have a
reduced lifespan. Clean the
scale regularly.
Keeping any appliance clean
at all times will extend the life
of the product.
Use distilled water.
Ejecting steam from the
spout or lid can be a hazard.