TROUBLESHOOTING
PROBLEM
CAUSE
The brushroll is blocked
The product might be
The product stops
overheated
or does not start
The battery is empty (last
LED blinks)
Filters / Nose Cone is dirty
or missing
Air Channel / Cyclon is
blocked
Reduction or no
Floor nozzle is blocked
suction power
Hose is blocked
Water or other
liquids has been
sucked into the
product
Main unit is in wrong
position
Product is placed wrong in
the charging stand
Charging pin is not
plugged in
The product is not
Wrong or no nozzle
charging
attached
To protect the battery and
electronics, charging will
not occur if room temper-
ature is below 5°C or over
35°C.
Charging is taking
Room temperature is over
longer than 6 hours
35°C
Brushroll is not
Changing the floor nozzle
rotating
while product is running
www.aeg.com
SOLUTION
Clean and remove entangled hair, threads and fibres from the brush roll.
Turn off the vacuum cleaner. Then check if the nozzle, tube, hose or filters are blocked
and/or dirty. Let the product cool down for minimum 2 hours on the charging stand
before starting it again. If the product still is not working, please contact an authorized
AEG Service Centre.
Charge the vacuum cleaner.
- Clean or wash the filters and put them back (See also Instruction book section 7).
- Change or replace the filters (www.aeg.com/shop).
- Remove the dust container and check the air channel and air inlet in the dust container
to see if something is stuck.
- Remove Floor nozzle and check if something is stuck in the nozzle.
- Remove Floor nozzle and check if something got stuck in the hose. If so use a stick to
remove the obstacle. However, be careful in case the obstruction.
Note: The warranty does not cover any damage to the hose caused by cleaning it.
- Stop the product and let it dry for 48h (do not put it in the charging stand!).
If the product is not working anymore it will be necessary to replace the motor at an
authorized AEG service centre.
Note: Damage to the motor caused by the penetration of water is not covered by the
warranty.
Push the main unit down to the lowest position. It should not be locked in the upper
position and/or in between.
Check if the connectors from the back of the main unit are connected to the charging
stand.
Make sure charging pin is connected in the back of the charging stand, and charging
adapter is plugged in the socket.
Make sure the main floor nozzle is attached to the product or it will not charge.
Store and charge the product indoor and in a room temperature between 5 - 35°C.
Charging time will be longer if the temperature is high, which is normal. Store and
charge the product in a normal room temperature.
Please also see Instruction book chapter 2.
After changing the nozzle restart the product.
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