Chapter 5: Other Information
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the
following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit your home for a fee to install your electronic entertainment system
and to instruct you in its operation. For details about this service, call 1-888-206-3359. For
additional assistance while using your RCA product, please visit www.rca.com/customersupport.
TV Problems
TV won't turn on
•
Press the TV button.
•
Make sure the TV is plugged in.
•
Check the wall receptacle (or extension cord) to make sure it is "live" by plugging in
something else.
•
Something might be wrong with your remote control. Press the POWER button on the
front of the TV. If the TV turns on, check the remote control solutions on page 23.
•
The front panel controls may be locked (disabled). Use the remote control to unlock the
front panel controls by selecting the Lock Fr. Panel in the PARENTAL CONTROL menu and
press OK (box won't have check mark).
Buttons don't work
•
If you're using the remote control, press the TV button first to make sure the remote is in
TV mode.
•
The front panel controls may be locked (disabled). Use the remote control to unlock the
front panel controls by selecting the Lock Fr. Panel in the PARENTAL CONTROL menu and
press OK (box won't have check mark).
•
Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
•
Sleep timer might have been activated. Go to page 21 for instructions.
•
Wake-Up timer turned on the TV and no remote or front panel buttons were pressed for
two hours.
•
Electronic protection circuit may have been activated because of a power surge. Wait
30 seconds and then turn on again. If this happens frequently, the voltage in your
house may be abnormally high or low.
•
Unplug TV. Wait five minutes. Plug it in again.
TV turns on unexpectedly
•
Wake-Up timer might have been activated. Go to page 21 for instructions.
•
You might have pressed CH+, CH- or OK on the remote accidentally.
Blank screen
•
Make sure the component connected to the TV is turned on.
•
Try another channel.
22
Graphics contained within this publication are for representation only.
Chapter 5