Troubleshooting And Maintenance; Troubleshooting - Samsung 6 Serie Guide De L'utilisateur

06. Troubleshooting and
Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the Troubleshooting
Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung Customer
Service at 1-800-SAMSUNG (1-800-726-7864).
Issues
Flickering and Dimming
Screen Color is Not Correct
Screen Brightness
Blurred Images
Unwanted Powering Off
Trouble Powering On
Stand Assembly
Cannot Find a Channel
- For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/spsn.
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Solutions and Explanations
Try disabling some of the TV's energy efficiency features.
Disable Energy Saving ( System > Eco Solution > Eco Sensor ) and/or Energy
( System > Eco Solution > Energy Saving ) and check again.
Saving
Run a Self Diagnosis Picture Test ( Support > Self Diagnosis > Picture Test ).
If the picture problem is caused by the TV, the problem should be visible in the
Picture Test. If the problem is not visible, next confirm that the TV's video input ports
are connected to the correct external video device output ports and that none of
the connections are loose. Finally, if possible, test your external video devices by
connecting them to another TV.
Adjust the following settings:
Navigate to Picture and adjust Backlight , Contrast , Brightness , Sharpness , Color ,
and other picture quality adjustment settings.
Tint (G/R)
Turn on Auto Motion Plus ( Picture > Picture Options > Auto Motion Plus ).
Check if Sleep Timer ( System > Time > Sleep Timer ) has been enabled. Sleep
automatically turns off the TV after an amount of time that you select. If the
Timer
has not been enabled, see if No Signal Power Off ( System > Eco
Sleep Timer
> No Signal Power Off ) or Auto Power Off ( System > Eco Solution >
Solution
) has been enabled. No Signal Power Off turns off the TV if no
Auto Power Off
signal has been received by the TV for a specified period time. Auto Power Off turns
off the TV if there has been no user input in four hours.
Confirm that the power cord is connected and that the remote has live batteries
and is functioning correctly. If the power cord is connected properly and the remote
control is operating normally, there might be a problem with the antenna cable
connection or the cable/satellite box might not be turned on. Check the antenna
connection or turn on the cable/satellite box.
If you have any trouble assembling the stand, review the stand assembly instruction
in the Quick Start Guide.
Re-run Setup (Go to MENU > System > Setup ) or run Auto Program . (Go to
MENU > Broadcasting > Auto Program ).
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