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troubleshooting

Before requesting service, please check the following.
Symptom
The unit does not turn on.
A function does not work
when the button is pressed.
Sound is not produced.
The remote control does not
work.
The SoundShare (Tv pairing)
failed.
22
English
All manuals and user guides at all-guides.com
Check
• Is the power cord plugged
into the outlet?
• Has the Wireless Audio with
Dock or the remote been
exposed to static electricity?
• Is the unit properly
connected to device?
• Is the Mute function on?
• Is the volume set to
minimum?
• Are the batteries drained?
• Is the distance between
remote control and main
unit too far?
• Is your TV a supporting
model?
• Is your TV firmware the
latest version?
• Does an error occur in
connection?
Remedy
• Connect the power plug to
the outlet.
• Disconnect the power plug
and connect it again.
• Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
• Replace with new batteries.
• Operate closer to the main
unit.
• Check whether your TV is a
supporting model or not.
(http://www.samsung.com)
• Update your TV with the
latest firmware.
• Reset the unit.
Press the
button of the
unit for 3 seconds in the TV
mode.
• Contact the call centre.

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