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Troubleshooting
EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Main burner will not
light with the igniter,
but will light with a
match.
Humming regulator.
Burners will not cross
light each other.
www.napoleon.com
Possible Causes
For propane - improper
lighting procedure.
Improper preheating.
Sear plates installed
incorrectly.
Improper preheating.
Excessive grease and ash
build on sear plates and in
drip pan.
Possible spider web or
other debris in burner.
Dead battery / or installed
incorrectly.
Loose electrode wire or
switch terminal wires.
Jet-fire outlet is dirty or
clogged.
Normal occurrence on hot
days.
Dirty or corroded cross
light brackets.
Solution
Ensure lighting procedure is followed
carefully. all gas grill valves must
be in the off position when the tank
valve is turned on. Turn tank on
slowly to allow pressure to equalize.
See lighting instructions.
Preheat grill with both main burners
on high for 10 to 15 minutes.
See assembly instructions.
Preheat grill with main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan
regularly. Do not line pan with
aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing.
See general maintenance instructions.
Replace with heavy duty premium
battery.
Check that electrode wire is firmly
pushed onto the terminal on the back
of the igniter. Check that the lead
wires from the module to the ignition
switch (if equipped) are firmly pushed
onto their respective terminals.
Clean jet-fire outlet with a soft bristle
brush.
This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
Clean or replace as required.
N415-0567CE-GB-DE May 10.21
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