Troubleshooting
Problem
Unable to turn
on earbuds
No sound after
paired
Turn off
automatically
Red light flashes
on headphones
Failing to charge
No light when
charging
Hearing echoes
Having noise
during a call
Sound skips
frequently
Sound is too soft
Reason
Battery is low
Not pairing properly
Battery is low
Battery is low
Error with power supply
Error with power supply
Volume is too loud
or the environment
is too noisy
Environmental
interference or
out of Bluetooth
transmission range
Environmental
interference or
out of Bluetooth
transmission range
Low volume
7
Solutions
Charge the headphones
for 2 - 3 hours and
restart the headphones
Pair the headphones again
or reset the headphones
Charge the headphones
for 2 - 3 hours
Charge the headphones
Perform a hardware reset
Check whether the
charging cable is
plugged in. Ensure
the switch button is
turned on.
Adjust the volume or go
to a quieter place
Change location or
reduce the distance
between the headphones
and devices
Change location to
the place with less signal
interference or reduce
the distance between
the headphones
and device
Increase the volume