Ninja NC300EU Notice D'utilisation page 9

TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of
shock and unintended operation,
turn power off and unplug unit before
troubleshooting.
Unit moves on worktop while processing.
•
Make sure the worktop and feet of the
unit are clean and dry.
Frozen treat is liquid, not solid, after
processing.
•
If a base is soft after processing, put the
tub back in the freezer for several hours or
until desired consistency is reached.
•
For best results, freeze base for at least
24 hours and process immediately
after removing from the freezer. If the
processed base is still not firm, try setting
your freezer to a colder temperature. The
unit is designed to process bases between
-12°C and -25°C.
•
The proportion of fat or sugar may be
too high in your recipe. Consult the recipe
guide and use the recipes included as a
guide for best results.
Frozen treat looks crumbly or powdery
after processing.
•
When bases are frozen in very cold
freezers, they may come out crumbly.
After running the One-Touch Program, use
the RE-SPIN program to make your frozen
treat smoother and creamier.
•
The proportion of fat or sugar may be low
in your recipe. Consult the recipe guide
and use the recipes included as a guide
for best results.
One-Touch Programs will not illuminate.
•
Ensure the unit is plugged into a working
socket before installing the outer bowl.
Then press the power button to select a
program.
•
Make sure the unit is fully assembled for
use. If the unit is powered on and the outer
bowl is not installed correctly, the install
light will flash. If the paddle is not installed
correctly, the install light will illuminate. All
One-Touch Programs will illuminate when
the unit is fully assembled and powered on.
•
The unit does not allow you to run
programs back to back. Between
programs, lower the bowl and check the
results before raising the bowl and running
another program.
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Install light is flashing.
•
The outer bowl is not installed or is not
installed correctly. Make sure to install the
paddle into the outer bowl lid and the lid
onto the outer bowl. Then place the outer
bowl onto the motor base with the handle
centred below the control panel. Twist the
handle to the right to raise the platform
and lock the bowl in place.
Install light is steadily illuminated.
•
The outer bowl is correctly installed,
but the paddle is missing or has been
incorrectly installed. Lower the platform
by pressing and holding the bowl release
button on the left of the motor base while
twisting the outer bowl handle toward the
centre. Be sure the paddle is installed in
the lid.
One progress bar light as well as all
program lights are flashing.
•
The motor has been overloaded and needs
to be reset. Unplug the unit, remove the
bowl and allow the motor base to cool for
approximately 15 minutes before running
again.
•
Remove the outer bowl lid and paddle.
Ensure no ingredients are jamming
the lid assembly.
•
The ingredients you are trying to process
might be too dense. Make sure you are
using ingredients with sugar or fat. Follow
the recipes in the recipe guide for best
results.
•
Your freezer might be very cold. The unit is
designed to process bases between -12°C
and -25°C. Change the setting of your
freezer, move the tub to the front of your
freezer or leave the tub out on the worktop
for a few minutes before processing.
•
DO NOT process a solid block of ice, ice
cubes, or hard, loose ingredients.
Middle two segments of the progress bar
are flashing.
•
There was an error and the program did
not successfully complete. Check that the
paddle is installed properly and try running
the program again.
Tub froze at an angle in the freezer.
•
For best results, DO NOT process a tub
that has been frozen at an angle or if the
tub has been scooped out of and then
refrozen unevenly.
•
Always smooth out the surface of your
ice cream before re-freezing. If the tub is
frozen unevenly, put the tub in the fridge
to allow the ingredients to melt. Then
whisk to make sure the ingredients are
combined. When re-freezing, make sure
to place the tub on a level surface in your
freezer.
Outer bowl will not release from motor
base after processing.
•
Wait approximately 2 minutes, then try
to remove the outer bowl again. Hold
the release button on the left side of
the motor base and twist bowl handle
clockwise to remove. This may take some
force.
•
To prevent the outer bowl from getting
stuck on the motor base, make sure the
cavity on top of the paddle is fully dry
before processing. Also, when processing
multiple bases consecutively, make
sure to rinse and dry the paddle after
processing each base. With some recipes,
water may freeze between the paddle
and motor base causing them to stick
together; drying the paddle between runs
will prevent this.
Inside of tub is scratched.
•
Light scratching of the tub is normal
after regular use. To keep the tub from
scratching, prep ingredients in a separate
bowl and avoid aggressive use of metal
utensils in the tub. Clean with soft, non-
abrasive cloths.
TECHNICAL SPECIFICATIONS
Voltage: 220-240V~, 50-60Hz
Power: 800W
RECORD THIS INFORMATION
Model Number: ����������������������
Serial Number: �����������������������
Date of Purchase: ���������������������
(Keep receipt)
Store of Purchase: ��������������������
This marking indicates this
product should not be disposed
of with other household
wastes throughout the EU. To
prevent possible harm to the
environment or human health from
uncontrolled waste disposal, recycle it
responsibly to promote the sustainable
reuse of material sources. To return
your used device, please use the return
and collection systems or contact
the retailer where this product was
purchased. They can take this product
for environmentally safe recycling.
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