What Will CHI Home do? CHI Home will repair or replace your appliance
(at our option) at no charge other than a $15.00 return shipping and
handling fee. (United States only: California residents are not required to
send payment). The replacement or repaired appliance is warranted for
the remainder of the original one (1) year warranty period. If the appliance
model sent in is no longer available, and it is determined that it should
be replaced rather than repaired, it will be replaced with a comparable
appliance.
What Does This Warranty Not Cover? This warranty does not cover any
steel parts; plastic parts; flex cord; damages caused by negligence, misuse,
tampering, alteration, failure to follow safety, operation or maintenance
instructions; appliances purchased through any internet auction site or from
any other outlet that is not an authorized retailer; or alteration or removal
of the model number or other identifying marks on the appliance or the
packaging. Further, this warranty does not cover normal wear and tear.
How to Get Your Appliance Repaired or Replaced
Save your original receipt. Then either:
(A) Return the appliance with the original receipt to the retailer from which
it was purchased where the appliance may be exchanged at no charge,
depending on the retailer's exchange policy (terms and conditions may
vary depending on store's exchange policy); or
(B) Contact CHI Home Customer Service at 877.652.0817 if you have any
questions regarding your appliance. Send your appliance, along with a
note explaining the malfunction or problem being experienced, the original
receipt indicating the location and date of purchase and a check or money
order made payable to CHI Home in the amount of $15.00 US to cover
shipping and handling (United States only: California residents are not
required to send payment), to the following address:
Attention: Customer Service
CHI Home
A Division of
Farouk Systems, Inc.
880 E. Richey Road
Houston, TX 77073
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