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TROUBLESHOOTING
Problem
Cause
FM: Hiss
Low signal
DAB: burbling,
strength
intermittent or
cut-out
DAB: 'No stations
Low signal
available'
strength
message
Cannot connect
Internet con-
to Internet
nection down
Firewall
preventing
access
Cannot connect
Network down Check that network is working between a computer and the router
to network
Firewall pre-
venting
access
Solution
Check/move antenna.
Move radio.
Rescan local (high-strength) stations only
As above, then rescan stations.
Check, if Internet is working for a computer connected to the same
network
Check the following ports are open: UDP and TCP ports 80 and 123;
DNS port 53. Some Internet radio stations may require additional ports
to be opened.
Check the following ports are open on the router: UDP and TCP ports
80 and 123; DNS port 53. Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-Microsoft firewalls may require
configuration for UPnP.
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