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Troubleshooting Chart
Problem
Faucet runs too long or too short.
Faucet drips.
Faucet runs constantly.
Not enough flow from faucet.
Water leaks from under handle.
Faucet leaks on or under counter.
Faucet leaks under counter.
Faucet bleeding between hot and cold,
not holding consistent temperature.
Handle is loose.
Handle is sticking to cartridge.
Finish is spotting.
Notes: *1) Use caution not to damage piston quadring (F10) while servicing piston assembly (F6).
**2) Do not squeeze ends of spring (F12) causing spring to fully compress.
WARNING: This product can expose you to chemicals including lead, which is known to the state of California to
cause cancer, birth defects, or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
Symmons Industries, Inc.
Copyright © 2019 Symmons Industries, Inc.
Cycle timing washers have not been
adjusted.
Seat washer worn or foreign matter
(chips, dirt, solder, etc.) is between
washer and seat surface.
Seat washer not closing on seat surface
or seat washer and/or seat surface is
worn.
In-line screen is clogged.
Stem washers worn.
Supply housing o-rings worn.
Mechanical mixing valve connections
not seated properly.
Integral checks in mechanical mixing
valve not operating properly.
Set screw has loosened.
Accumulation of sediment in cartridge.
Elements in water supply may cause
water staining on finish.
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31 Brooks Drive
Braintree, MA 02184
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symmons.com
Cause
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Phone: (800) 796-6667
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gethelp@symmons.com
Solution
Remove handle (A) then add cycle timing
washers (C) to stem to shorten time or
remove washers to lengthen time.
Disassemble cartridge (F) and remove
piston* (F6). Remove screw (F7) and
clean seat washer (F8). Check control
rod pin (F9) for burr then reassemble.
Remove piston (F6) and spring** (F12).
Check for burr on pin (F9) and check
spring. Both piston and spring may
have to be replaced. Excessive wear
may require cartridge (F) replacement.
Disassemble supply to faucet. Remove
in-line screen (I) in inlet to faucet. Rinse
screen with water or deliming agent.
Reassemble faucet supply.
Remove cartridge (F) and replace
housing o-rings (E1). If leak persists
replace control spindle kit (F1).
Replace housing o-rings (E1).
Check connections on mechanical
mixing valve (U).
Clean and replace integral checks (T)
in mechanical mixing valve (U).
Tighten set screw (B).
Remove handle (A) and all cycle timing
washers (C) from cartridge (F). Secure
handle back onto cartridge. Cycle
faucet by pressing down on handle.
Cycle faucet 12 times. Remove handle
and replace timing washers.
Clean finished trim area with a soft
cloth using mild soap and water or a
non-abrasive cleaner and then quickly
rinse with water.
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Fax: (800) 961-9621
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ZV-3217 REV F
091819
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