Troubleshooting Guide
WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit
before troubleshooting.
PROBLEMS
Unit doesn't turn on.
Unit doesn't turn off.
Lid/Pro Extractor Blades
Assembly hard to assemble.
Food is not evenly chopped.
Doesn't mix well, food gets
stuck.
Unit moves on counter while
blending.
Unit is difficult to remove from
counter for storage.
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: ninjakitchen.com or contact customer
service: 1-877-646-5288.
13
1-877-646-5288
•
Make sure the unit is plugged in
•
Insert and rotate cup clockwise in the base until it "clicks". Display
should turn on.
•
Remove cup from base by rotating cup
Display should turn off. Unplug the power cord from the outlet.
•
Set the cup on a level surface. Place the lid or Pro Extractor Blades
Assembly on the top of the cup and align the threads so that the lid/
™
blades sit flat on the cup. Twist clockwise so that the lid/blades evenly
align to the cup until you have a tight seal.
•
For best results when chopping, make sure all ingredients are as dry
as possible. Cut pieces down to even sizes, and reduce the amount of
ingredients
the "PULSE" button.
•
Using the Auto-iQ
The pulses and pauses allow the
If
ingredients are
help.
•
When packing the cups, start with fresh items, then powders/nuts. Add
liquids, and finally frozen items or ice.
•
Make sure the surface as well as the feet of the unit are clean and dry.
•
To release motor base from counter or tabletop, place your hands
underneath both sides of the motor base and gently pull the unit up and
toward you.
POSSIBLE REASONS & SOLUTIONS
in the container. Use very short pulses by quickly pressing
programs is the easiest way to achieve great results.
®
ingredients
routinely getting stuck, adding some liquid will usually
counterclockwise
and lifting up.
to settle
toward
the blades.