Warranty And Return Policies; Please Register Your Fireplace For Recall Notifications, Proof Of Ownership - RealFlame Aegean 50 Mode D'emploi

WARRANTY AND RETURN POLICIES

Warranty
Real Flame® Company warrants Real Flame gas fireplaces and accessories to be free from defects in
parts under normal use and service for a period of 1 year from the date of purchase and defective
from finish issues for a period of 1 year from the date of purchase. In the event of such defects Real Flame
will, at its option, replace the defective product or refund the purchase price. The foregoing is the
exclusive remedy and Real Flame disclaims all other warranties, including any implied warranty of
merchantability or fitness for a particular purpose. In addition, Real Flame will not be responsible for
consequential damages in excess of the purchase price of the product on which such liability is based.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will not
be eligible for return. All items must be returned in their entirety, meaning all items included must be
returned together. No returns or exchanges on discontinued items. Please begin the return process by
contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real Flame's
discretion. We will assess any damage and find a solution, which could include shipping you a replacement.
No replacements are available for discontinued items or repackaged (open box) products. Please
call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged
item. Please have the following information (which can be found in your instruction manual) ready
before you call Customer Service:
• Model number of item
• 4-8 digit part number
• Lot code number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to custserv@realflame.com.
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer Service at
1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at
https://www.realflame.com/registration.
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Real Flame Customer Service
USA: 1-800-654-1704
Canada: 1-800-363-6443
custserv@realflame.com
06272019-3