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LED Behavior
Power LED
Solid Green: The Gateway is powered
Internet LED
Solid Red: No Ethernet Connection (cable disconnected
or Ethernet connection error)
Solid Amber: Ethernet Connection Detected (cable
connected and Gateway is retrieving the IP address)
Blinking Amber: Acquiring DHCP
Blinking Green: Data Exchange with TCC
Solid Green: Normal, Connected to TCC
Notes
The RedLINK Internet Gateway (RIG) pings a specific server approximately every 5 sec-
onds. The RIG waits for up to 15 seconds for a response. If there is no response, then the
ping action failed.
•
RIG will try different servers. If at least one can be reached, the Internet LED will be
solid green.
•
RIG will flash red at 1Hz if it cannot ping all servers.
•
RIG will work with the server it can reach, but will regularly ping servers that didn't
give a response to see if the connection is restored.
•
If there is a continuous ping error to the servers, RIG will release the IP and capture it
again. The Internet LED will be amber during this time.
RedLINK LED
Off: The Gateway is not connected to the RedLINK system
Green (flashing): The Gateway is connecting to the RedLINK system
Green: The Gateway is connected to the RedLINK system
Red: The RedLINK Internet Gateway is not communicating with the RedLINK system.
RedLink Internet Gateway Checklist
❑ Power Cable is Connected
❑ Green Power Light is On
❑ Ethernet Cable is Connected
❑ Internet Light is On
❑ Gateway is Connected to the RedLINK system
❑ RedLINK Green LED is On
❑ Gateway is Registered to www.mytotalconnectcomfort.com
THM6000R7001 RedLINK™ Internet Gateway
INTERNET
POWER
REDLINK
3
M36570A
33-00250EFS—03
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