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TROUBLESHOOTING
PROBLEM
Error E1 displayed on
control panel.
Error E2 displayed on
control panel.
Error E3 displayed on
control panel.
No power; logs do not
glow.
No flame effect but
logs are glowing.
Heater and blower
do not power on but
rest of functions are
working.
Power cord gets warm
to the touch.
Remote control does
not work.
Remote control signal
is weak and only
works sometimes.
Fan motor continues
to blow after unit is
powered off.
POSSIBLE CAUSE
The overheat sensor has
been engaged.
The thermostat sensor
is broken or not working
correctly.
Heater override function is
engaged
The unit does not have
power.
The flame effect is
powered off.
Heater override function is
engaged
Normal operation.
Weak or failing batteries.
Pressing the buttons too
quickly.
Using the remote control
too far away or at an off
angle.
Normal operation.
CORRECTIVE ACTION
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding
the heater. Until the problem is solved, the error will only
appear/sound when the heater button is pressed.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding
the heater. Until the problem is solved, the error will only
appear/sound when the heater button is pressed.
To unlock the heater, simply press and hold the temperature
button for 10 seconds (See page 12 Heater Override
Section for more details).
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit is
powered on.
Push the flame brightness button until desired level is
achieved.
To unlock the heater, simply press and hold the temperature
button for 10 seconds (See page 12 Heater Override
Section for more details).
This is normal for a heater appliance as it requires more
current to operate. Check the connections of the appliance
cord and the outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet frequently to
determine if it is HOT; if so, discontinue use of the appliance
and consult with a qualified electrician to check or change
the overheating outlet(s).
Replace with 2 AAA batteries (See page 13 for more
information.)
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Move closer to the insert; the remote control will only work
within a distance of 20 feet and 45 degrees to either side
from the front of the fireplace insert.
This is a standard feature; the blower runs for an additional
time to cool off heater tubes.
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