Southwire SURGE GUARD 35530 Guide De Dépannage page 2

TROUBLESHOOTING GUIDE
PROBLEM
Caution When Flashing light is red and
blinking.
L1 is within range (102 – 132VAC) and there is
no power.
Optional remote display shows "REVERSE
POLARITY" and the Caution When Flashing
light is blinking
Optional remote display shows a fault (such
as L1 Low or L1 High) and the Caution When
Flashing light is blinking.
A fault occurs such as a low or a high voltage
during normal operation when shore power is
within good operating range
Surge Failure Light is on.
L1 is on, and DELAY/CAUTION light is flashing Check to make sure the unit is properly grounded. The green wire going to the terminal block
Notes:
Low Voltage – If the input voltage drops below 102VAC for more than 8 seconds, the power will be removed protecting your electronics. This condition may
1.
be caused by overloading the park's power grid. Try reducing your loads. Otherwise, do not operate until power is restored to safe levels.
High Voltage – If the input voltage increases above 132VAC for more than 8 seconds or more than 135VAC for 1 second, power will be removed. In
2.
Generator mode, check for load balance. Check the generator's voltage regulator and adjust to safe operating levels.
Reverse Polarity – The Caution When Flashing light will be flashing. This indicates that shore power's hot line and ground are reversed. Check all input
3.
wiring to the Surge Guard device. Check the shore power cord and wiring from the generator if applicable. Check/replace adapter if reducing down to 120V, 20A
service. Notify park for shore power problems if applicable. Also, this can mean a faulty ground condition.
Caution When Flashing Light – – Anytime the caution light is flashing, there is some kind of fault present: reverse polarity, high voltage on the ground
4.
or neutral wires, or L1 voltage is outside its operating ranges. It is not uncommon for 2 to 3 volts to be on the neutral wire with respect to ground. Anything
higher than this will make this light flash.
For technical assistance, please call 1-800-780-4324 x 20311
Manufactured by Southwire Company, LLC, 5250 140th Avenue North, Clearwater, Florida 33760
Model 35530 continued
TROUBLESHOOTING STEPS
This is normal when you first connect the Surge Guard device to shore power. It will flash on and
off for 2 minutes when you first power it up. Then, if shore power is good, it will stop flashing and
connect power to your RV. If the device has been in use for a while and it starts blinking after
power has been good, then a fault has occurred with your shore power. This indicates that you
have an under voltage, an over voltage, a reverse polarity fault, or a faulty ground. In this case,
please notify your park of the condition in order to correct the fault.
Please call Southwire Technical Support at 1-800-780-4324
In this case you have an unsafe condition such as: shore power connections are reversed, there
is a faulty ground. In this case, please notify your park of the condition in order to correct the
fault.
Any faults detected by the Surge Guard device are reflected in the Optional Remote Display.
This allows you to view the status or condition of your electrical power from a remote or conve-
nient location. If the optional remote display shows a fault, as above, check the input connec-
tions, shore power cord, and adapter (if applicable), and notify your park of the condition in order
to correct the fault.
The device will turn off power to the RV, and the Caution When Flashing light will start blinking.
Also, the Line 1 light will turn red if you have an under voltage or over voltage fault. These faults
will also be visible on the optional remote display if used. If the power returns to normal, the
Caution Light will start blinking or the remote display will show "DELAY" on the LCD screen and
will wait 128 seconds before turning power to the RV back on..
If the red "SURGE" indicator LED is on, it means that the built-in surge protection has been
sacrificed to protect your equipment and is no longer functioning properly. Other features will still
function, but the unit is recommended to be replaced.
should be properly attached (see installation manual). The other end of the green wire should
be properly grounded to the RV. If there is a voltage difference between the incoming neutral
(white) and the ground (green) the unit will not allow power to pass through it. If all connections
are correct then there is a bad ground at the pedestal or connection.
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505-00116C