SilentWind 12V Guide D'installation Et D'utilisation page 23

Warranty claims notification must include a description of the defect, the serial
number of the Silentwind Generator at issue, and the original purchase date in
addition to the name, address, and telephone number of the party requesting
warranty service under this Limited Warranty. After Rulis Electrica, Lda is notified,
Rulis Electrica, Lda representatives will make all reasonable efforts via phone and
email to ascertain the nature of the problem to determine whether any part is
defective for purposes of coverage under this Limited WarrantyThere is no charge
for such diagnosis. Any repair or replacement will be provided only after Rulis
Electrica's diagnosis and its agreement to the defective condition. Certain
diagnostic checks may be required to be performed by the enduser or designee at
Rulis Electrica, Lda. representatives' request. All claims for defect shall be deemed
waived unless made in writing and delivered to your Silentwind Generator dealer
during the Warranty Period and not later than thirty (30) days after discovery of the
defect. If Rulis Electrica, Lda. representatives determine that the Silentwind Gener -
ator requires service and that Customer's service request constitutes a valid claim
under this Warranty, Rulis Electrica, Lda. will provide warranty service, at Rulis
Electrica, Lda's sole option, either (i) through an authorized dealer, with service to
be performed at the servicer's location; (ii) by sending replacement Wind Generator
or parts to the Customer or (iii) by providing the Customer with a Return Merchan-
dise Authorization (RMA) number to authorize the Customer to ship the defective
Wind Generator or Wind Generator parts to Rulis Electrica, Lda. for service. Any
Wind Generator part(s) requiring warranty repair shall be transported at the
expense and risk of the party requiring warranty service, including but not limited
to proper packaging of the part(s). Rulis Electrica, Lda. will return to sender any
Wind Generator and/or part(s) that do not have a valid RMA number. Rulis Electri-
ca, Lda. will use all reasonable efforts to repair/replace the defective Wind Genera -
tor and/or parts. Repaired or replaced wind generators and replacement parts will
be delivered to the Customer at Rulis Electrica, Lda. expense. If a warranty claim
is invalid for any reason, Customer may be charged at Rulis Electricas, Lda. and/or
the authorized service dealer's then current rate for repair services performed. In
such event, the Customer will be informed of the repair charges for prior approval,
and, upon approval, will be charged for the approved repairs and return freight. If
the Customer refuses to approve repair charges, return freight charges may apply.
When a Wind Generator part is replaced for a new or remanufactured part, such
new or remanufactured part becomes Customer's property and the replaced part
becomes Rulis Electrica, Lda. property. Customer property remaining at Rulis
Electrica, Lda. repair facilities for more than ninety (90) days without required
Customer approval of return freight charges, becomes the property of Rulis Electri -
ca, Lda.
23