Alarm.Com DSC iotega Guide D'installation page 3

Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of twelve months from
the date of purchase, the product shall be free of defects in materials and workmanship under
normal use. During the warranty period, Digital Security Controls shall, at its option, repair or
replace any defective product upon return of the product to its factory, at no charge for labour and
materials. Any replacement and/or repaired parts are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify
Digital Security Controls in writing that there is defect in material or workmanship, such written
notice to be received in all events prior to expiration of the warranty period. There is absolutely
no warranty on software and all software products are sold as a user license under the terms of
the software license agreement included with the product. The Customer assumes all
responsibility for the proper selection, installation, operation and maintenance of any products
purchased from DSC. Custom products are only warranted to the extent that they do not function
upon delivery. In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and
the United States, with the exception that Digital Security Controls shall not be responsible for
any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of
purchase. All authorized distributors and dealers have a warranty program. Anyone returning
goods to Digital Security Controls must first obtain an authorization number. Digital Security
Controls will not accept any shipment whatsoever for which prior authorization has not been
obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does
not cover:
- damage incurred in shipping or handling;
- damage caused by disaster such as fire, flood, wind, earthquake or lightning;
- damage due to causes beyond the control of Digital Security Controls such as excessive
voltage, mechanical shock or water damage;
- damage caused by unauthorized attachment, alterations, modifications or foreign objects;
- damage caused by peripherals (unless such peripherals were supplied by Digital Security
Controls Ltd.);
- defects caused by failure to provide a suitable installation environment for the products;
- damage caused by use of the products for purposes other than those for which it was designed;
- damage from improper maintenance;
- damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by
Warranty: (i) freight cost to the repair centre; (ii) products which are not identified with DSC's
product label and lot number or serial number; (iii) products disassembled or repaired in such a
manner as to adversely affect performance or prevent adequate inspection or testing to verify
any warranty claim. Access cards or tags returned for replacement under warranty will be
credited or replaced at DSC's option. Products not covered by this warranty, or otherwise out of
warranty due to age, misuse, or damage shall be evaluated, and a repair estimate shall be
provided. No repair work will be performed until a valid purchase order is received from the
Customer and a Return Merchandise Authorization number (RMA) is issued by DSC's
Customer Service.
Digital Security Controls Ltd.'s liability for failure to repair the product under this warranty after a
reasonable number of attempts will be limited to a replacement of the product, as the exclusive
remedy for breach of warranty. Under no circumstances shall Digital Security Controls be liable
for any special, incidental, or consequential damages based upon breach of warranty, breach of
contract, negligence, strict liability, or any other legal theory. Such damages include, but are not
limited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of
substitute or replacement equipment, facilities or services, down time, purchaser's time, the
claims of third parties, including customers, and injury to property. The laws of some
jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a
jurisdiction apply to any claim by or against DSC, the limitations and disclaimers contained here
shall be to the greatest extent permitted by law. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties,
whether expressed or implied (including all implied warranties of merchantability or fitness for a
particular purpose) and of all other obligations or liabilities on the part of Digital Security
Controls. Digital Security Controls neither assumes responsibility for, nor authorizes any other
person purporting to act on its behalf to modify or to change this warranty, nor to assume for it
any other warranty or liability concerning this product. This disclaimer of warranties and limited
warranty are governed by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls recommends that the entire system be completely tested
on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal
tampering or electrical disruption, it is possible for this product to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty products which are
returned to its factory according to the following conditions. Anyone returning goods to Digital
Security Controls must first obtain an authorization number. Digital Security Controls will not
accept any shipment whatsoever for which prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be repaired and
returned. A set fee which Digital Security Controls has predetermined and which may be
revised from time to time, will be charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable will be replaced by the
nearest equivalent product available at that time. The current market price of the replacement
product will be charged for each replacement unit.
IMPORTANT - READ CAREFULLY:
DSC Software purchased with or without Products and Components is copyrighted and is
purchased under the following license terms:
- This End-User License Agreement ("EULA") is a legal agreement between You (the company,
individual or entity who acquired the Software and any related Hardware) and Digital Security
Controls, a division of Tyco Safety Products Canada Ltd. ("DSC"), the manufacturer of the
integrated security systems and the developer of the software and any related products or
components ("HARDWARE") which You acquired.
- If the DSC software product ("SOFTWARE PRODUCT" or "SOFTWARE") is intended to be
accompanied by HARDWARE, and is NOT accompanied by new HARDWARE, You may not
use, copy or install the SOFTWARE PRODUCT. The SOFTWARE PRODUCT includes
computer software, and may include associated media, printed materials, and "online" or
electronic documentation.
Any software provided along with the SOFTWARE PRODUCT that is associated with a
separate end-user license agreement is licensed to You under the terms of that license
agreement.
- By installing, copying, downloading, storing, accessing or otherwise using the SOFTWARE
PRODUCT, You agree unconditionally to be bound by the terms of this EULA, even if this EULA
is deemed to be a modification of any previous arrangement or contract. If You do not agree to
the terms of this EULA, DSC is unwilling to license the SOFTWARE PRODUCT to You, and
You have no right to use it.
Software Product License
The SOFTWARE PRODUCT is protected by copyright laws and international copyright
treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT
is licensed, not sold.
1. GRANT OF LICENSE This EULA grants You the following rights:
(a) Software Installation and Use - For each license You acquire, You may have only one copy
of the Software Product installed.
(b) Storage/Network Use - The SOFTWARE PRODUCT may not be installed, accessed,
displayed, run, shared or used concurrently on or from different computers, including a
workstation, terminal or other digital electronic device ("Device"). In other words, if You have
several workstations, You will have to acquire a license for each workstation where the
SOFTWARE will be used.
(c) Backup Copy - You may make back-up copies of the SOFTWARE PRODUCT, but You
may only have one copy per license installed at any given time. You may use the back-up copy
solely for archival purposes. Except as expressly provided in this EULA, You may not otherwise
make copies of the SOFTWARE PRODUCT, including the printed materials accompanying the
SOFTWARE.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS
(a) Limitations on Reverse Engineering, Decompilation and Disassembly - You may not
reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to
the extent that such activity is expressly permitted by applicable law notwithstanding this
limitation. You may not make any changes or modifications to the Software, without the written
permission of an officer of DSC. You may not remove any proprietary notices, marks or labels
from the Software Product. You shall institute reasonable measures to ensure compliance with
the terms and conditions of this EULA.
(b) Separation of Components - The SOFTWARE PRODUCT is licensed as a single product.
Its component parts may not be separated for use on more than one HARDWARE unit.
(c) Single INTEGRATED PRODUCT - If You acquired this SOFTWARE with HARDWARE,
then the SOFTWARE PRODUCT is licensed with the HARDWARE as a single integrated
product. In this case, the SOFTWARE PRODUCT may only be used with the HARDWARE as
set forth in this EULA.
(d) Rental - You may not rent, lease or lend the SOFTWARE PRODUCT. You may not make it
available to others or post it on a server or web site.
(e) Software Product Transfer - You may transfer all of Your rights under this EULA only as part
of a permanent sale or transfer of the HARDWARE, provided You retain no copies, You transfer
all of the SOFTWARE PRODUCT (including all component parts, the media and printed
materials, any upgrades and this EULA), and provided the recipient agrees to the terms of this
EULA. If the SOFTWARE PRODUCT is an upgrade, any transfer must also include all prior
versions of the SOFTWARE PRODUCT.
(f) Termination - Without prejudice to any other rights, DSC may terminate this EULA if You fail
to comply with the terms and conditions of this EULA. In such event, You must destroy all copies
of the SOFTWARE PRODUCT and all of its component parts.
(g) Trademarks - This EULA does not grant You any rights in connection with any trademarks
or service marks of DSC or its suppliers.
3. COPYRIGHT - All title and intellectual property rights in and to the SOFTWARE PRODUCT
(including but not limited to any images, photographs, and text incorporated into the
SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the
SOFTWARE PRODUCT, are owned by DSC or its suppliers. You may not copy the printed
materials accompanying the SOFTWARE PRODUCT. All title and intellectual property rights in
and to the content which may be accessed through use of the SOFTWARE PRODUCT are the
property of the respective content owner and may be protected by applicable copyright or other
intellectual property laws and treaties. This EULA grants You no rights to use such content. All
rights not expressly granted under this EULA are reserved by DSC and its suppliers.
4. EXPORT RESTRICTIONS - You agree that You will not export or re-export the SOFTWARE
PRODUCT to any country, person, or entity subject to Canadian export restrictions.
5. CHOICE OF LAW - This Software License Agreement is governed by the laws of the
Province of Ontario, Canada.
6. ARBITRATION - All disputes arising in connection with this Agreement shall be determined
by final and binding arbitration in accordance with the Arbitration Act, and the parties agree to be
bound by the arbitrator's decision. The place of arbitration shall be Toronto, Canada, and the
installation manual of the arbitration shall be English.
7. LIMITED WARRANTY
(a) No Warranty - DSC provides the software "as is" without warranty. DSC does not warrant
that the software will meet your requirements or that operation of the software will be
uninterrupted or error free.
(b) Changes in operation environment - DSC shall not be responsible for problems caused by
changes in the operating characteristics of the hardware, or for problems in the interaction of the
SOFTWARE PRODUCT with non-DSC-software or hardware products.
(c) Limitation of liability; warranty reflects allocation of risk - in any event, if any statute implies
warranties or conditions not stated in this license agreement, DSC's entire liability under any
probvision of this license agreement shall be limited to the greater of the amount actually paid by
you to license the software product and five canadian dollars (CAD$5.00). Because some
jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental
damages, the above limitation may not apply to you.
(d) Disclaimer or warranties - This warranty contains the entire warranty and shall be in liew of
any and all other warranties, whether expressed or implied (including all implied warranties of
merchantability or fitness for a particular purpose) and of all other obligations or liabilities on the
part of DSC. DSC makes no other warranties. DSC neither assumes nor authorizes any other
person purporting to act on its behalf to modify or to change this warranty, nor to assume for it
any other warranty or liability concerning this software product.
(e) Exclusive remedy and limitation of warranty - Under no circumstances shall DSC be liable
for any special, incidental, consequential or indirect damages based upon breach of warranty,
breach of contract, negligence, strict liability, or any other legal theory. Such damages include,
but are not limited to , loss of profits, loss of the software product or any assiciated equipment,
cost of capital, cost of substitute or replacement equipment, facilities or services, down time,
purchasers time, the claims of third parties, including customers, and injurt to property.
WARNING: DSC recommends that the entire system be completely tested on a regular basis.
However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical
disruption, it is possible for this SOFTWARE PRODUCT to fail to perform as expected.