After Sales Technical Service - europool NeoPAC Serie Manuel D'instructions

NeoPAC

After Sales Technical Service

In case of technical problems regarding any of the NeoPAC heat pumps, the following
measures should be taken:
• Provide to the technical service the following essential information:
- Serial number of the machine
- Manometer value when machine is stopped
- Manometer value when machine is working
- The position of ON/OFF button and if it is lit or not
- The value and pictograms displayed on digital controller.
- The value of programmed settings
- If fan is working or not
- Position of the by-pass valves
• Contact your dealer and pass on this information together with the dimensions of the
swimming pool, your personal details (address, telephone number) and the description of
the failure.
If this procedure is respected, the NeoPAC technician will be able to make as accurate
diagnostic of the failure.
The recommended solution made by NeoPAC will be implemented briefly after that.
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